IT Executive

Job description

Get to know the Team Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalized, and reliable IT experiences that help Grabbers do their best work. Get to know the Role The EUC Specialist is a role responsible for owning defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and close collaboration with internal teams and managed service partners. You will report to the Senior Country IT Manager. This is an onsite role based in Ho Chi Minh city. The Critical Tasks You Will Perform Own day-to-day EUC operations for the assigned site or country, ensuring reliable support and service quality. Manage vendor escalations, monitor performance, and ensure timely corrective actions. Create and improve SOPs, user guides, records, and knowledge-base content. Collaborate with GTS teams and stakeholders to resolve issues and improve end-user services. Support compliance and operational improvement initiatives through accurate asset management, automation, reporting, AI tools, and process standardisation. What Essential Skills You Will Need 3+ years of experience in IT operations, service desk, workplace technology, or a related field. Able to manage operational tasks and projects from start to finish. Strong analytical, problem-solving, communication, and stakeholder management skills . Experience with IT service management, asset management, endpoint tools, cloud applications, or workplace platforms such as Google Workspace, Jamf, or Omnissa Workspace ONE. Comfortable in a fast-paced environment, with experience in process improvement, SOP creation, automation, dashboards, or AI-assisted support , while maintaining security, accuracy, and service quality. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.