IT Field Services Technician

Job description

Job Description: About the Opportunity Envista is one of the world’s leading dental technology groups, supporting clinicians and laboratories with innovative solutions across implants, digital workflows, and dental equipment. With renowned brands such as Nobel Biocare, we are committed to advancing dental care through innovation, education, and partnership. Join our IT Field Services team and help keep employees connected, productive, and supported. In this hands-on role, you will provide onsite and remote technical support for end-user devices, applications, connectivity, and workplace technology. You will troubleshoot and resolve technical issues, maintain a reliable and secure computing environment, support technology deployments, and collaborate with regional IT colleagues to deliver a positive employee support experience. What You Will Do Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process. Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate. Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones, including software patching, malware remediation, and preventive maintenance. Manage user accounts and access within Active Directory in accordance with established security practices. Support local network infrastructure, including data drops, network hardware installations, and basic cabling activities. Maintain accurate IT asset inventory and documentation covering equipment configuration, deployment, lifecycle management, and hardware recycling. Create and maintain technical documentation and knowledge-base articles, and provide employee training as needed. Support hardware configuration, purchasing, and local IT budget-planning activities within established processes. Participate in regional IT projects and collaborate with local and remote IT colleagues to improve technology support and service delivery. Manage assigned work independently, prioritize requests against service-level expectations, and escalate critical issues appropriately. The emphasis on independent troubleshooting, established processes, technical expertise, communication, and service impact is consistent with the factors used in Envista's Technical Support career framework. #LI-ZV1 Job Requirements: What You Will Bring You are a customer-focused IT professional who enjoys solving problems and helping people use technology effectively. You can balance multiple priorities, communicate technical information clearly, and work independently while knowing when an issue requires escalation or additional expertise. Minimum Qualifications Bachelor’s degree or Associate degree with four years of experience or six years related experience and/or training. Hands-on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment. Experience diagnosing and resolving hardware, software, application, and network connectivity issues. Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support. Ability to troubleshoot technical issues independently, evaluate available solutions, and escalate appropriately. Strong customer-service and communication skills, including the ability to explain technical information clearly to non-technical users. Ability to manage multiple requests, prioritize effectively, and work within established service-level expectations. Ability to work effectively with both local and remote colleagues in a team environment. Fluent in Dutch and English. Preferred Qualifications Experience supporting Citrix, VOIP, mobile devices, or similar enterprise technologies. Experience creating IT support documentation, knowledge-base articles, or end-user training materials. Experience contributing to regional IT deployments or technology projects. Relevant industry certifications such as CompTIA A+, Network+, CCNA, Microsoft certifications, or equivalent credentials. Travel Requirements Willingness and ability to travel regularly to the Venlo site in the Netherlands. Occasional travel to the Herzogenrath site in Germany and other business locations may be required based on operational needs. Operating Company: DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.