Job Description: On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software. New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems. Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance. Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration. Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites. Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners. Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases. Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions. Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime. ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period. Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software. Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace). Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations. Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact. IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure. Job Requirements: Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus. Experience with productivity software (Microsoft Office, Google Workspace, etc.) Knowledge of IT hardware components and troubleshooting. Active Directory User Management Experience with Deployment tools (Microsoft Autopilot, Tanium, etc) Experience with remote desktop tools (Bomgar, etc) Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex) Experience with ServiceNow ITSM tool. ITIL Foundation: Best practices for IT Service Management. Excellent Communication skills and ability to work independently. Good attention to detail and commitment to delivering high-quality service Offering exceptional customer-first satisfaction Certifications are a plus. Singaporean only Requirements Singaporean only 1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm 1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am. So let’s only target candts from the extreme west Budget not more that $4,000 to commensurate with experience Junior profiles welcome. Try not to profile Degree holder as this is a junior role.
Job Description:
- On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
- New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems.
- Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
- Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
- Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
- Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners.
- Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases.
- Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
- Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
- ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
- Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software.
- Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
- Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
- Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact.
- IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.
Job Requirements:
- Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
- Experience with productivity software (Microsoft Office, Google Workspace, etc.)
- Knowledge of IT hardware components and troubleshooting.
- Active Directory User Management
- Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
- Experience with remote desktop tools (Bomgar, etc)
- Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
- Experience with ServiceNow ITSM tool.
- ITIL Foundation: Best practices for IT Service Management.
- Excellent Communication skills and ability to work independently.
- Good attention to detail and commitment to delivering high-quality service
- Offering exceptional customer-first satisfaction
- Certifications are a plus.
- Singaporean only
Requirements
- Singaporean only
- 1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm
- 1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am.
So let’s only target candts from the extreme west
- Budget not more that $4,000 to commensurate with experience
- Junior profiles welcome.
- Try not to profile Degree holder as this is a junior role.
