IT HCS & VMware Platform Supervisor-Onsite

Job description

Title: IT HCS & VMware Platform Supervisor (Basra) "Belong, Connect, Grow, with KBR! The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets." Position title: IT HCS & VMware Platform Supervisor Position status: Local Position reports to: IT DC Manager Department: IT Rotation pattern: 14/14 Job purpose The IT HCS & VMware Platform Supervisor is responsible for supervising the operation, administration, governance, and continuous improvement of the Huawei Cloud Stack (HCS) platform and related private or hybrid cloud services across the IT data center environment. The role leads HCS platform support activities to ensure secure, available, scalable, and recoverable cloud services, while coordinating with infrastructure, network, security, application, vendor, and service management teams to meet business continuity and operational requirements. Duties and responsibilities Supervise daily administration of Huawei Cloud Stack services including ManageOne, FusionCompute, resource pools, projects or tenants, compute, storage, virtual networking, identity and access, monitoring, and platform health. Lead and guide platform engineers and support teams in incident handling, service requests, change implementation, preventive maintenance, lifecycle upgrades, and compliance with approved procedures. Monitor HCS capacity, utilization, performance, availability, licensing, quotas, and service levels; prepare forecasts and implement optimization plans for efficient resource usage. Oversee integration of HCS with VMware platforms, enterprise storage, SAN or NAS connectivity, backup systems, Active Directory, DNS, networking, security, monitoring, and IT service management tools. Ensure backup, replication, snapshot, restore, and disaster recovery processes are properly configured and tested; coordinate recovery exercises against approved RPO and RTO targets. Review and approve technical change plans, method statements, risk assessments, rollback plans, patching activities, configuration baselines, and security hardening requirements. Troubleshoot and supervise resolution of complex platform incidents by analyzing logs, alerts, performance data, and root causes; coordinate corrective actions with Huawei, vendors, and internal teams. Maintain platform documentation, architecture diagrams, runbooks, SOPs, asset records, KPI reports, and continuous improvement actions; promote automation using PowerShell, PowerCLI, Python, APIs, or approved orchestration tools. Qualifications, Training & Certifications Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Network Engineering, or a related discipline. At least one current professional certification in cloud computing, virtualization, systems infrastructure, storage, backup, or IT service management is required. Huawei HCIP-Cloud Computing, HCIP-Cloud Service, or equivalent Huawei Cloud Stack professional certification is strongly preferred; HCIE-Cloud Computing is an advantage. Huawei Cloud Stack administration, ManageOne, FusionCompute, FusionStorage, or HCS operations training is strongly preferred. VMware Certified Professional - VCF Administrator, VVF Administrator, or Data Center Virtualization certification is preferred. Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305 path) is an advantage for hybrid cloud responsibilities. Cisco Certified Network Associate (CCNA) or equivalent networking certification is preferred. ITIL Foundation (current version) is preferred; service management, change management, or project coordination training is an advantage. Veeam Certified Engineer Plus (VMCE+) or an equivalent enterprise backup and recovery certification is an advantage. Strong knowledge of HCS operations, virtualization, storage, backup, disaster recovery, Windows and Linux systems, networking, security, monitoring, and automation scripting. Strong leadership, professional communication, analytical troubleshooting, technical reporting, architecture documentation, and stakeholder coordination skills. Experience 7-10 years of professional experience in cloud, virtualization, systems, data center, or enterprise infrastructure operations. Minimum 4-6 years of hands-on experience with Huawei Cloud Stack, ManageOne, FusionCompute, VMware, enterprise storage, backup, replication, and disaster recovery operations, including at least 2-3 years in a lead or supervisory role. Language proficiency, computer and software skills Core platforms and tools: Huawei Cloud Stack, ManageOne, FusionCompute, FusionStorage, and HCS monitoring tools VMware vSphere, vCenter, ESXi, VCF or VVF, templates, clusters, HA and DRS SAN/NAS storage, backup and replication tools, PowerShell, PowerCLI, Python, APIs, monitoring platforms, and ITSM ticketing tools English - upper intermediate or above (verbal and written) Skills Strong leadership and supervisory capability across HCS platform operations, incident response, change delivery, vendor coordination, and team workload management. Advanced troubleshooting across HCS, virtualization, storage, backup, networking, security, and infrastructure services, with strong availability and risk awareness. Ability to manage incidents, problems, changes, risks, capacity, lifecycle activities, audit findings, and service improvement plans within agreed service levels. Strong documentation, reporting, automation, governance, and communication skills with readiness to support critical incidents, migrations, upgrades, and recovery activities.