IT Help Desk

Job description

The Help Desk Technician serves as the first point of contact for IT-related issues within Whitaker Construction, providing technical support to business users, troubleshooting hardware and software issues, and assisting with system administration tasks as needed. This is an entry-level position, and the successful candidate will be expected to grow into Desktop Support, Application Support, Network Support, and Server Support roles over time. Whitaker Holdings is a 100% employee-owned (ESOP) family of companies with over 70 years of experience in heavy civil construction, underground utilities, and telecommunications. Whitaker Holdings encompasses multiple companies, including Whitaker Construction, DasCo of Idaho, Advanced Cable Technology, and Bighorn Traffic Services. Operating across Utah, Idaho, Nevada, Wyoming, Colorado, Oregon, and beyond, our companies are united by four core values — Value Safety, Embrace Ownership, Be Honorable, and Elevate Team — which guide how we work, how we treat each other, and how we deliver quality results on some of the most challenging projects in the region. Roles and Responsibilities: Including but not limited to the list below. Champion the Company's Vision, Mission, and Core Values in every action and decision, including Valuing Safety, Embracing Ownership, Being Honorable, and Elevating the Team. Provide technical support for computers, mobile devices, printers, software applications, and network connectivity. Respond to help desk tickets, phone calls, and emails, ensuring timely resolution. Troubleshoot and resolve hardware, software, and basic network issues for employees in office and field environments. Install, configure, and maintain Windows devices, mobile devices, and business-critical applications. Assist with user account management, including Active Directory, Microsoft 365, and security permissions. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Educate employees on best practices for cybersecurity, data protection, and IT procedures. Assist in the setup of new employee workstations and ensure proper IT onboarding. Document troubleshooting steps and solutions in the IT knowledge base. Work alongside senior IT staff to gain exposure to networking, server management, and cloud administration. Stay updated on emerging technologies and recommend improvements to IT processes. Comply with all safety policies, procedures, and standards of safety. Other duties and responsibilities may be assigned by supervisors. Skills and Qualifications: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience will be considered. IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus. Experience with IT help desk software and remote desktop tools is a plus. Familiarity with Active Directory, Group Policy, and enterprise-level IT environments is a plus. Basic understanding of Windows operating systems, Microsoft 365, networking, and troubleshooting methods. Ability to diagnose and resolve basic IT issues in a professional and efficient manner. Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and a willingness to learn and grow within the IT field. Ability to multitask and handle multiple issues simultaneously in a fast-paced environment. Self-motivated with strong attention to detail and documentation skills. Ability to work effectively in a team environment. Valid driver's license and reliable transportation to get to and from work. Physical Requirements: Able and willing to work long hours including day, night, and weekend shifts as needed, and work outside of normal hours. Able to sit, walk, lift, reach, stoop, stand, grasp, balance, climb, kneel, crouch, and lift up to 25 pounds occasionally. Able to work in both office and outside environments, including job sites subject to weather changes, noise, and job hazards. Requires good manual dexterity and the ability to work at a computer for extended periods. Career Growth & Development: This entry-level role is designed as a stepping stone into more advanced IT functions. The right candidate will have the opportunity to grow into roles such as: Desktop Support – Handling more complex workstation, hardware, and software issues. Application Support – Supporting enterprise software and assisting with troubleshooting. Network Support – Learning about networking equipment, security, and infrastructure. Server Support – Gaining hands-on experience with server administration and cloud technologies. Whitaker Construction offers an exceptional benefits package including: Employee Stock Ownership Plan (ESOP). Employees earn shares in the company – All employees have ownership in the company and its success. Competitive wages. Health, Dental, Vision, Life, Short Term Disability, Supplemental Insurance. 401K and Match. Paid Holidays. Paid Personal Days. Quarterly Incentive Program (profit sharing). Referral Bonuses. Employee Assistance Program (EAP). Reasonable Accommodation Statement The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Whitaker Construction is an “equal opportunity employer.” Whitaker will not discriminate and will take “affirmative action” measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex. Women and minorities are encouraged to apply.