IT Help Desk Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.What will you be doing in this role?Being the contact point for users with IT-related requests or issuesIdentify, diagnose and resolve end user requests and incidents through tickets in Service DeskLog tickets for end users where the request is received via e-mail, phone, Teams or in personWork with third-party vendors to resolve incidentsManage user accounts, access and group membership over various systemsAdd to the knowledge baseDocument processesManage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventoryAssist users in setting up meetings and video callsRequirementsWhat will you be bringing to the team?4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support roleStrong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirementHands-on experience with Microsoft Azure and Microsoft 365 environmentsPractical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membershipExperience with Microsoft Intunefor device management, enrollment, configuration, and complianceFamiliarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environmentsStrong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issuesAbility to create and maintain technical documentation, IT processes, and knowledge base articlesGood communication and interpersonal skills, with a customer-focused approach to supporting end usersAbility to work independently, prioritize multiple requests, and manage incidents according to agreed SLAsExcellent command of written and spoken EnglishAt Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.

What will you be doing in this role?

• Being the contact point for users with IT-related requests or issues
• Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
• Log tickets for end users where the request is received via e-mail, phone, Teams or in person
• Work with third-party vendors to resolve incidents
• Manage user accounts, access and group membership over various systems
• Add to the knowledge base
• Document processes
• Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory
• Assist users in setting up meetings and video calls

Requirements

What will you be bringing to the team?

• 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
• Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement
• Hands-on experience with Microsoft Azure and Microsoft 365 environments
• Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership
• Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance
• Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issues
• Ability to create and maintain technical documentation, IT processes, and knowledge base articles
• Good communication and interpersonal skills, with a customer-focused approach to supporting end users
• Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs
• Excellent command of written and spoken English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 25+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, Cyprus and Spain, and with the valuable support of over 1800 highly talented UniQue people, we serve more than 300 customers across geographies and markets.At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy and SkillSoft Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.Are you ready to #BeUniQue? 😎

With our people being the driving force behind everything we have achieved in our long history, we successfully provide consulting, design, implementation and support in the field of ICT integrated solutions and services through operations that span across 25+ countries in Europe. We were the first company to begin in an informatics journey that started in 1964, and today, as a member of the dynamic Quest Group, we hold one of the most prominent positions in the sector and claim a seat among the most reliable ICT companies in Europe.

We are systems integrators committed to providing innovative and agile solutions and value added services aimed at strengthening our clients’ positioning within a competitive and ever-changing international environment. Through our offices in Greece, Belgium, Luxembourg, Italy, Romania, Cyprus and Spain, and with the valuable support of over 1800 highly talented UniQue people, we serve more than 300 customers across geographies and markets.

At Uni Systems, we believe in the continuous development of our UniQue people with learnability lying at the core of our principles: our people participate on a regular basis in engaging learning activities, with technical trainings, leadership programs, workshops and e-learning courses through Udemy and SkillSoft Learning platforms being only few of them. Moreover, in collaboration with ALBA Graduate Business School we are offering a Mini MBA program designed to cover the needs of Quest Group’s employees. At the same time, UniQue talents are being recognized through a specially designed Talent Management program that helps us identify, maintain and develop the top talents within the company.

Being a part of our team, in an open and welcoming environment where all voices are heard, brings an array of benefits such as opportunities to contribute to innovation initiatives, hybrid working models, trainings, private medical insurance, mental health programs and more.

Based on the immense potential of our UniQue people we can reach excellence and produce sustainable value in the societies around us.

Are you ready to #BeUniQue? 😎