IT Help Desk Technician – Level 1 SkillBridge Fellow

Job description

Program/Program Office/Agency IT Help Desk Technician – Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days Delivery Method In-Person Number of Locations 1 Summary Description DAN’s Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization’s global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas. Jobs Description The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization. Participants will gain foundational experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties. Locations of Prospective Jobs by State North Carolina Target MOCs Other Eligibility Factors None