IT Help Desk Technician – Level 2 SkillBridge Fellow

Job description

Program/Program Office/Agency IT Help Desk Technician – Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days Delivery Method In-Person Number of Locations 1 Summary Description DAN’s Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization’s global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas. Jobs Description The DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2) is designed for transitioning Service Members with prior technical experience seeking advanced exposure to enterprise IT operations within a mission-driven nonprofit environment. Participants will gain structured, hands-on experience supporting enterprise technology systems that enable DAN’s mission areas, including member services, emergency assistance, research operations, and organizational support functions. The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management, infrastructure operations, cybersecurity awareness, and escalated technical issue resolution. Participants will collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments while developing professional IT support and enterprise operations skills. This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties. Locations of Prospective Jobs by State North Carolina Target MOCs Other Eligibility Factors None