IT Helpdesk Intern

Job description

WHAT YOU WILL BE WORKING ON Primary focus This role plays a key part in maintaining a smooth and productive working environment by delivering Hardware and IT support services to Gameloft Hanoi employees. From managing hardware assets and supporting end users with technical issues to setting up workstations and improving support processes, you will help ensure the studio’s daily operations run efficiently and effectively. What it means on a daily basis Hardware service Register and keep track of all devices borrowed by the production teams, ensuring that the borrowers keep, maintain, and give back the devices in accordance with the company regulations. Examine cellphone unit, observe the operation, install the testing program into it to test and update phones’ technical specs, specific issues, and solutions, drivers, tools into Technical Knowledge Data Base Web Tool Run HW process; HW tools, observe and optimize the process related to the task and raise new ideas to make HW process effective (Hardware Lockbox, DMT Report, and SIM Cost …) Ready to come to the company to support the emergency cases if receiving the requests. IT service: Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner Set up/Revoke, Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios By oneself or together with the team, analyzing the issues, proposing solutions, and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones, and other IT devices Escalating serious incidents to IT supervisor/manager and the Management for immediate attention and decision-making Support with Company Events and other administrative tasks WHAT YOU NEED TO SUCCEED Possessing customer/service-oriented mentality Showing initiative, willing to learn, and working overtime when requested Working with users in a friendly, articulate, and responsive way Being innovative, cooperative, responsible, disciplined timely, and accurate in performing tasks Well-organized and detail-oriented Teamwork and good working attitude WHO YOU ARE Technical knowledge: Basic knowledge about PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems; good skills in analyzing, diagnosing, and finding and fixing problems. Fair English; speak and write. WHAT’S IN IT FOR YOU Benefits Internship Allowance: 7,000,000VND gross/month. Lunch allowance: 700,000VND/month Home Office Support Allowance: 250,000VND/month. 05 working days/week: From Monday to Friday, applying hybrid working model and flexible working time Annual health check-up Accident Insurance A clear professional training plan with an overseas mentor to fully develop your potential. A creative, modern, and open working place with our team from around the world. Enjoy various activities (team building, events, CSR, etc.). Life at Gameloft A collaborative workplace environment, with over 6+ nationalities, where hundreds of world-renowned game titles were born. An open-space office, a cafeteria, a ping-pong table, and a football table. A gaming area equipped with multiple devices (PS, Nintendo Switch, etc.) A wide range of internal events and sports clubs to boost connection and work-life balance. A global company where you can meet great people around the world. Work Location Work location: 3rd & 4th Floor, Lilama 10 Building, 56 To Huu, Nam Tu Liem, Ha Noi, Vietnam. How to proceed Ready to level up your career? Click I'm interested/Apply and send us your updated CV in English! Please note: To ensure a fair and compliant recruitment process under the General Data Protection Regulation (GDPR), please submit your application through the official job posting via the Gameloft website, Gameloft or Gameloft Vietnam LinkedIn pages, or SmartRecruiters. Applications sent via email or LinkedIn messages will not be considered. Due to the high volume of applications, only candidates whose profiles most closely match the role needs will be contacted by our recruiters. We sincerely appreciate your understanding and interest. What's more? Want to know more? Visit our websites: Hanoi Studio website LinkedIn page Facebook page