IT Helpdesk Support, Digital Ops

Job description

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience **How you will contribute to revolutionizing electric aviation:** - Provide end­ user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner - Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business - Be the first point of contact for IT issues, delivering exceptional service to our users - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Plan and conduct new hire training related to the use of hardware and productivity software - Maintain and install conference room audio video systems and related equipment - Create and maintain IT documentation in a detailed manner **Minimum Qualifications:** - Proficiency in troubleshooting across Windows, Mac, and Linux operating systems - Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software - Exposure to Google Admin, Microsoft Entra and Microsoft Intune - Strong technical writing skills for creating clear and detailed documentation **Above and Beyond Qualifications:** - Exposure to working with MDM software for iOS / MacOS and Android - In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams - Experience with Atlassian products like Confluence and Jira - Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks - Foundational understanding of common scripting in Powershell - Ability to troubleshoot or diagnose basic network issues - Experience with installing and supporting audio video equipment **Physical Demands and Work Environment:** - Capable of lifting up to 50 pounds when necessary - Off-hours work is sometimes required to perform off-hours system maintenance - Occasional travel may be required for on-site support and system installations The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process. Compensation $28—$32 USD ***Build electric airplanes with us!*** *BETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes—flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding.* *We encourage all driven candidates to apply, even if they do not meet every listed qualification.* *We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.* *Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.*