About us Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business. The PositionAs an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites. Daily tasks include:Answer incoming calls and monitor support queues for the IT helpdeskTriage support requests, troubleshoot and provide first / second level support Escalate faults to third level Systems Engineers and external support contractorsLog, update and close tickets in IT helpdesk system (Zendesk)Perform user adds/moves/changes in multiple IT systemsInstallation, maintenance and monitoring of operating systems and softwareAssist with IT procurement and maintenance of internal asset system and licence recordsWriting technical documentation and How-To Guides.This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.About youExceptional communication, interpersonal and customer service skills.Minimum of 1 year work experience in an IT Helpdesk role Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)Solid working knowledge of the latest Microsoft technologies and platformsAbility to work independently and cohesively as part of a team High attention to detail and strong problem solving skills The successful candidate will have skills and experience in:Windows Server 2019 and aboveWindows 11Microsoft TeamsActive Directory Office 365Remote Desktop technologies Network and TCP/IP Mobile Devices (Apple & Android) Printer Hardware Adobe AcrobatSome exposure to the following technologies an advantageCisco routers / switchesHyper-VIP Telephony (PABX, IPFX, IP Phones) Windows Desktop Deployment (MDT) Microsoft Azure, Intune, Entra, and 365Rewards & BenefitsCompetitive salary package inclusive 17.5% leave loading Company-performance-based bonusesAnnual Salary reviewLunch provided daily onsitePaid Volunteer DayFriday afternoon socials10mins from M5 motorwaySecure onsite parking How to APPLYProvide us with a current resume or through our website www.redox.com/careersRedox is an equal opportunity employer which enjoys the benefit of a diverse team. All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.Agencies, we’ve got this one covered thanks!
About us
Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.
The Position
As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.
Daily tasks include:
- Answer incoming calls and monitor support queues for the IT helpdesk
- Triage support requests, troubleshoot and provide first / second level support
- Escalate faults to third level Systems Engineers and external support contractors
- Log, update and close tickets in IT helpdesk system (Zendesk)
- Perform user adds/moves/changes in multiple IT systems
- Installation, maintenance and monitoring of operating systems and software
- Assist with IT procurement and maintenance of internal asset system and licence records
- Writing technical documentation and How-To Guides.
This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.
About you
- Exceptional communication, interpersonal and customer service skills.
- Minimum of 1 year work experience in an IT Helpdesk role
- Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
- Solid working knowledge of the latest Microsoft technologies and platforms
- Ability to work independently and cohesively as part of a team
- High attention to detail and strong problem solving skills
The successful candidate will have skills and experience in:
- Windows Server 2019 and above
- Windows 11
- Microsoft Teams
- Active Directory
- Office 365
- Remote Desktop technologies
- Network and TCP/IP
- Mobile Devices (Apple & Android)
- Printer Hardware
- Adobe Acrobat
Some exposure to the following technologies an advantage
- Cisco routers / switches
- Hyper-V
- IP Telephony (PABX, IPFX, IP Phones)
- Windows Desktop Deployment (MDT)
- Microsoft Azure, Intune, Entra, and 365
Rewards & Benefits
- Competitive salary package inclusive 17.5% leave loading
- Company-performance-based bonuses
- Annual Salary review
- Lunch provided daily onsite
- Paid Volunteer Day
- Friday afternoon socials
- 10mins from M5 motorway
- Secure onsite parking
How to APPLY
Provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.
Agencies, we’ve got this one covered thanks!
More than just a job, join the Redox team and enjoy a career.We’re amongst the largest chemical and ingredient distributors in the world and yet at Redox you’re part of the family.Agility comes easily to us, you can suggest a breakthrough idea to management and have it implemented quickly. We’re down to earth and approachable, you can pick up the phone and speak to a Director anytime.Our stable, private, family ownership means that we look at the long term picture allowing the company to invest confidently in stock, staff and infrastructure for future growth.Through our amazing partnerships, motivated team, world-class systems and aggressive approach Redox has consistently recorded double digit growth for more than 50 years, if you join us you join the winning team!We count the world’s biggest and best amongst our suppliers and customers, that comes with enormous responsibility and advantages that we take very seriously.Redox is a meritocracy. Deliver results and gain progression, recognition and reward.
More than just a job, join the Redox team and enjoy a career.
We’re amongst the largest chemical and ingredient distributors in the world and yet at Redox you’re part of the family.
Agility comes easily to us, you can suggest a breakthrough idea to management and have it implemented quickly. We’re down to earth and approachable, you can pick up the phone and speak to a Director anytime.
Our stable, private, family ownership means that we look at the long term picture allowing the company to invest confidently in stock, staff and infrastructure for future growth.
Through our amazing partnerships, motivated team, world-class systems and aggressive approach Redox has consistently recorded double digit growth for more than 50 years, if you join us you join the winning team!
We count the world’s biggest and best amongst our suppliers and customers, that comes with enormous responsibility and advantages that we take very seriously.
Redox is a meritocracy. Deliver results and gain progression, recognition and reward.
