IT Helpdesk Technician

**Hi, We're Centerfield!** Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as [****](http://Business.com) and [****](http://BroadbandNow.com), reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. A Helpdesk Technician is the first point of IT contact. You are responsible for providing frontline IT support to customers by troubleshooting hardware, software, and network issues. In addition to handling basic hardware repairs, maintenance, and replacements to minimize downtime and ensure smooth operations. This role also involves assisting with system updates, maintaining IT documentation, and escalating complex issues when necessary. **EMPLOYMENT TYPE:** - **Full-time, fixed-term contract for six (6) months**. **KEY RESPONSIBILITIES:** - Provide first-level IT support for desktops, laptops, printers, and other peripherals. - Assist users with software, application, and connectivity issues. - Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment. - Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed. - Maintain an inventory of spare parts and tools for quick repairs. - Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi). - Log, track, and resolve IT support tickets in the helpdesk system. **EDUCATION AND EXPERIENCE:** - Associate Degree in Information Technology or Computer Science - CompTIA A+ would be an asset - Minimum 1+ year of experience serving as a technician/desk support - Proficiency in the English Language **KEY COMPETENCIES AND SKILLS OF THIS POSITION:** You must possess, demonstrate, and maintain knowledge & skills in the following: - Must be able to manage yourself by maintaining high self-control, self-confidence, and resilience. - Strong client-facing and communication skills - Advanced troubleshooting and multitasking skills - Customer service orientation - Must be able to handle multiple projects simultaneously - Working knowledge of help desk software, databases, and remote control - Requires the ability to work cooperatively on a team with others **PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:** - **Communication Skills:** Must be able to communicate detailed or important information clearly, accurately, and efficiently, both verbally and as required on a recurring basis. - **Hearing:** Must be able to hear and understand normal conversations and receive verbal information in a typical work environment. - **Visual Ability:** Must be able to read, review, and verify documents, view computer screens, and accurately update or maintain customer account records. - **Physical Requirements:** This is primarily a sedentary position that requires sitting for extended periods while performing computer-based and customer service tasks. **SHIFT DETAILS:** - Full-time, Sunday to Saturday 6:00 AM - 12:00 AM - Available for escalation and on-call support as needed **AI & Interview Policy** At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks. Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment. The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise. **To learn more, visit us** [**Here**](https://www.centerfield.com/about/)**.** Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at . *Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.*