IT Infrastructure Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Infrastructure Manager based in India.** As an IT Infrastructure Manager, you will provide strategic and technical guidance to clients across their IT infrastructure and technology environments. You will act as a trusted technology advisor, helping clients plan, implement, and optimize their IT roadmaps. The role combines infrastructure expertise, project management, client relationship building, and high-quality technical support. You will work closely with US-based clients and help ensure technology initiatives remain aligned with business objectives. Your responsibilities will span project planning, infrastructure strategy, technology proposals, and roadmap execution. This is a fully remote opportunity designed for an experienced IT professional who can work independently while maintaining strong client relationships. You will join a technology-focused environment that values reliability, curiosity, collaboration, and exceptional customer service. ### Accountabilities: - Develop comprehensive IT project plans covering scope, timelines, resource requirements, deliverables, and budget considerations. - Proactively manage project scope and changes to ensure technology initiatives remain aligned with agreed objectives and timelines. - Build and maintain trusted-advisor relationships with clients, providing responsive, professional, and high-quality customer service. - Develop a strong understanding of each customer's business environment, technology landscape, operational needs, and long-term objectives. - Provide strategic guidance on IT infrastructure, technology solutions, and broader IT planning to help clients make informed decisions. - Prepare, present, and follow up on IT hardware and software proposals based on customer requirements and technology needs. - Follow established processes and documentation standards when completing technical and project-related tasks. - Manage the implementation of technology roadmaps defined by the vCIO, ensuring initiatives are executed effectively and aligned with client priorities. ### Requirements - 5–10 years of relevant experience in IT roles such as IT Manager, IT Director, Technical Account Manager, Network/Systems Engineer, Solutions Architect, vCIO, or CIO. - Fluent English communication skills, with the ability to provide a high level of professional customer service to US-based clients. - Bachelor’s degree in Computer Science or a comparable combination of professional experience and technical expertise. - Relevant IT certifications such as **Microsoft MCP, MCSA, or MCSE** are highly valued. - Extensive experience working with US-based companies and their employees, with a strong understanding of professional IT service expectations. - Broad knowledge of Windows Server and Windows Desktop operating systems. - Strong project management, organizational, prioritization, and time-management skills, with the ability to meet deadlines in a fast-paced environment. - Excellent phone, written, verbal, interpersonal, and relationship-building communication skills. - Highly independent and self-motivated, with the ability to work effectively with little or no direct supervision. - Detail-oriented and quality-focused approach, combined with strong organizational skills, reliability, and punctuality. - Entrepreneurial, ambitious, curious, and passionate about technology and continuous learning. - Ability to type at least 50 words per minute and maintain a secure, quiet home working environment suitable for professional client calls. - Reliable internet connection of at least 20 Mbps download speed and dependable power; a whole-house UPS is required where power reliability is an issue. - Willingness to make a long-term commitment and ability to successfully complete a background check. - Additional experience with an **MSP environment, ConnectWise Manage, ITIL**, or technologies from vendors such as Microsoft, Ubiquiti, WatchGuard, Axis Communications, Lenovo, and HP is a plus. ### Benefits - Annual compensation of **₹16,00,000–₹18,00,000 or more**, depending on skills and experience. - Fully remote position working from a home office in India. - Working hours aligned with IST afternoon/evening hours, including a one-hour break. - **30 days of paid time off** per year. - Quarterly performance bonus plan. - **₹8,000/month medical allowance**, which can be used toward medical insurance, dental care, or other eligible self-care options. - Gym membership reimbursement of up to **₹4,000/month**. - Health food reimbursement of up to **₹8,000/month** for eligible purchases including fresh or frozen whole fruits, vegetables, raw nuts, raw seeds, dried beans, lentils, and brown rice. - Opportunity to work directly with US-based clients and gain exposure to diverse IT environments and infrastructure needs. - Long-term opportunity within a technology-focused and collaborative remote environment.