IT Infrastructure Specialist, Cloud Platform

Job description

Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve . The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a n IT Infrastructure Specialist, Cloud Platform to support and operate our cloud platform. This role focuses on the operational excellence, reliability, security, and performance of IJM’s Microsoft Azure environment, while also contributing to automation, standardization, and continuous platform improvement. The Cloud Platform Specialist is a hands-on technical role within IT Operations, partnering closely with Architecture, Engineering, Security, and Compliance teams to ensure Azure services effectively support IJM’s mission . This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Solutions Architect, IT Operations and is only available for candidates with the right to work in the US. Responsibilities: Cloud Platform Operations Own the operational health, availability, and performance of Azure environments across multiple subscriptions and workloads; Manage and support Azure services across computer , networking, storage, identity, and platform services; Monitor workloads using Azure Monitor, Log Analytics, and Application Insights, ensuring actionable alerting and timely response; Participate in incident response, root cause analysis, and post-incident remediation activities; Perform platform maintenance, upgrades, security remediation, and configuration changes; Partner with security and compliance teams to ensure Azure environments meet organizational and regulatory requirements; Support cost visibility and optimization efforts using Azure-native tools and reporting; Platform Engineering & Automation Implement and maintain Azure infrastructure using Infrastructure as Code ( IaC ), with a strong preference for Bicep or equivalent tools; Maintain standardized Azure deployments aligned to best practices for naming, tagging, diagnostics, and security baselines; Support Azure governance capabilities including management groups, Azure Policy, role-based access control (RBAC), and subscription structure; Automate operational tasks and workflows using PowerShell (7+), Azure CLI, and CI/CD pipelines (Azure DevOps and/or GitHub Actions); Collaborate with application and DevOps teams to support secure and scalable Azure solutions; Networking & Partnership Business Consultation: In partnership with IT Solutions Architect, engage with business and IT partners across all levels and roles to understand their needs and map onto the appropriate Azure services; and make recommendations to improve existing services; IT Team Collaboration: Participation in IT team Huddles, All Hands, and other collaborative working sessions, to ensure alignment with the technology team and to foster communication, planning and coordination. Cross-train other IT Operations team members to serve as operational alternates. Act as an operational alternate for other IT Operations team members where needed; Documentation, Reporting & Data Management Documentation: Create and maintain technical documentation, operational runbooks, and platform standards; Performance Metrics & Reporting: Monitor and report on platform operational metrics monthly and quarterly to ensure platform and workload SLO’s are being met; Stable, secure, and observable Azure environments supporting business and mission needs; Consistent, standardized platform configurations aligned to organizational and industry best practices; Increased operational efficiency through automation and improved tooling; Continuing improvements in platform design and operations to meet Microsoft’s Azure Well-Architected Framework guidelines while aligning with business needs; Effective incident response resulting in reduced recurrence and improved platform resilience; and Participation in IJM’s community of spiritual formation . Qualifications: 5+ years of experience in infrastructure, cloud, or systems engineering roles; 3+ years of hands-on Microsoft Azure experience in production environments; Demonstrated experience supporting and operating cloud platforms in an enterprise environment; Bachelor’s degree preferred; equivalent experience will be considered; Microsoft Azure certifications (Administrator, Solutions Architect, or similar) preferred; Strong experience with Microsoft Azure IaaS and PaaS services; Experience implementing or maintaining Infrastructure as Code (Bicep, ARM, or Terraform); Scripting and automation using PowerShell and/or Azure CLI; Solid understanding of Azure identity, networking, and security fundamentals; Familiarity with Azure Policy, RBAC, and governance models; Fluency with the Azure Well-Architected Framework ; and Mature orthodox Christian faith as defined by the Apostles' Creed. Critical Qualities: Eager commitment to IJM's Core Values: Christian, Professional, and Bridge-Building; Self-starter with strong initiative and accountability; Disciplined with priorities; Strong interpersonal skills and self-awareness; Exceptional verbal and written communication skills; Flexible, collaborative, and eager to support others; Strong analytical and problem-solving skills; Ability to operate effectively in a production, service-oriented environment; Experience working in global, multicultural organizations; Effective team player who fosters a collaborative environment; and Adept at creative problem-solving. Application Process: Upload Resume, Cover Letter & Statement of Faith* in one PDF document . *What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. What does IJM have to offer? Comprehensive Medical/Dental/Vision benefits Monthly commuter and parking benefits in the DC metro area Retirement benefit options Paid leave starting at 23 days 12 holidays (plus early release the day prior) Daily, quarterly, and annual community spiritual formation Robust staff care resources IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes. At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.