IT Intern

Job description

Grupo Brisa is looking for a talented Intern to join our IT team! Being part of our team means working in a Group of innovative companies with a focus on sustainability and a vision for the future. It means working in a Group that cares about people, their development and well-being, as we are proudly certified as Empresa Familiarmente Responsável. Our Culture is guided by the following values: ethics, innovation, excellence and people. Role and Responsibilities • Provide Level 2 functional support, including analysis of incidents and requests, troubleshooting, issue investigation, and coordination with specialized support teams and external partners; • Contribute to the maintenance and governance of the relevant portfolio, including ownership, dependencies, contracts, licensing, lifecycle management, and related governance practices; • Support daily operational monitoring, identifying anomalies, coordinating follow-up activities, and ensuring issues are tracked through to resolution; • Participate in project and release activities, including requirements gathering, testing, preparation of implementation activities, validation, and go-live support; • Contribute to functional and technical documentation, including guidelines, process documentation, operational procedures, user materials, and knowledge base content; • Support service and vendor governance activities, including service consumption monitoring, service catalogue management, SLA and KPI tracking, reporting, and management dashboards; • Develop and execute automation scripts (Ansible, PowerShell, Bash); • Support infrastructure security and governance practices. Experience, Skills and Qualifications • Background in Information Systems, Computer Engineering, Industrial Engineering & Management, Management or a related field; • Foundational knowledge of enterprise application concepts - ERP, business processes, integrations, application lifecycle - and genuine interest in the functional side of IT, translating business needs into solutions; • Comfort working with data and structured analysis; • Analytical thinking, attention to detail, and a structured and organized approach to problem-solving; • Ability to work independently while collaborating effectively with internal client areas and external partners; • Good written and verbal communication in Portuguese and English, and motivation to continuously learn in a multi-vendor, multi-platform environment; • Exposure to SAP, low-code platforms, or process modelling (BPMN) is valued but not required. Brisa Group is leading the way to your future, join us!