IT Intern, AI and Operations

We have an immediate opportunity for an organized undergraduate student to join our IT and Security team as AI & Operations Intern. Our Intern will have an opportunity to accelerate their personal and professional growth through a professional learning environment. **About You** Under the direction of our VP of IT and Security, our Intern will add value and contribute to key IT and Security projects. Duration: We anticipate this position will work 40 hours per week and can be based in our Sunnyvale, CA office or remotely in the US. ### What You'll Do (aka Responsibilities) - **Claude Skill Development** Design, build, and test Claude skills () for IT and Security workflows, including writing skill descriptions, step-by-step instructions, and prompt logic that integrates with Azul's connected MCP servers. - **AI Agent Design and Deployment** Assist in scoping, building, and iterating on AI agents that automate repetitive IT and Security tasks, including tool selection, prompt engineering, and testing against real-world scenarios. - **MCP Connector Integration and Testing** Configure and validate MCP connector integrations (Slack, Atlassian, Asana, M365, Salesforce) within Claude, documenting tool behavior and flagging gaps or security considerations. - **Security Operations Support** Support the Security team with log review, alert triage, and incident documentation across Okta, Microsoft Purview, and Defender, following established investigation playbooks. - **IT Operations and Helpdesk Assistance** Assist with hardware procurement tracking, onboarding/offboarding tasks, Jamf device management, and SaaS access requests under the direction of the IT Operations team. - **Documentation and Knowledge Base Maintenance** Create and maintain internal documentation for AI tools, security procedures, and IT runbooks in Confluence, ensuring accuracy and accessibility for team members. ### What You'll Bring (Education, Skills, Qualifications) - **Education:** Currently enrolled in an Undergraduate degree program majoring in Engineering, Information Technology, Physics or appropriate degree with a minimum overall GPA of 3.4 - Excellent organizational and time-management skills - Able to effectively manage competing priorities - Excellent written and verbal communication skills ### Additional Details - Duration: 8-12 weeks - Weekly hours: 40 - Location: Sunnyvale, CA or Remote, US