IT Lead

**Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.** Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a **BC Top Employer for the second consecutive year**, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. **What We Offer** - **Comprehensive Benefits:** We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - **Flexible Hybrid Working Environment:** Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - **Wellness:** We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - **Employee Resource Groups:** Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. ## **Position Summary** Reporting to the Director of IT, the IT Lead will be responsible for owning our global network and providing technical direction to a growing IT team. This is a hands-on individual contributor role responsible for our network and VPN modernization, advising our senior systems administrators on which technical path to take, and mentoring the team on the technical side. You will also drive our SSO rollout and the integration of AI into business-critical systems. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This is a full-time, permanent position based out of our Vancouver office, working on a hybrid model (3 days per week in-office). ## **What You'll Be Doing:** - Own the network across our Vancouver, San Diego, and Dublin offices on our Cisco Meraki stack, and lead the evaluation and modernization of our remote access and network access architecture. - Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions and supporting team members with technical questions and troubleshooting across networking, endpoint management, identity, and asset tracking. - Drive the SSO integration roadmap across remaining applications, partnering with the platform owner to prioritize, sequence, and close out incomplete integrations. - Improve the operational maturity of the IT service function: - Own queue health, SLAs and escalation paths - Establish monthly trend reporting, practical runbooks and lightweight change management - Automate provisioning and deprovisioning tied to HR system events. - Grow into ownership of the software lifecycle, including vendor renewals, onboarding requests, and cost reviews, with in-house training and support. - Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools. - Lead hands-on integration of AI capabilities into business critical IT systems and workflows, using AI-assisted approaches to draft configurations, automation and runbooks while independently validating outputs against security policy and actual system behaviour. ## **What You'll Bring:** - Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience. - 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues. - Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders. - Comfort owning ambiguous, cross-functional problems without an existing playbook. - Coaching skills and the patience to build technical ownership in newer team members. - Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures. - Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators. - Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline. - Some experience with software procurement or vendor management, with in-house training to build the rest. - Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar). - AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it. ## **Nice to Have:** - Cloud fundamentals across AWS, Azure, or GCP, as our cloud footprint and the expertise we need in this area will grow from 2027 onward. - ITIL Foundation or equivalent process certification. - Hands-on experience with AI governance, such as acceptable-use policy and cost monitoring. ## **Interview Process:** At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do. Here's what you can expect throughout the interview process: - Recruiter Interview: 30 minutes - Hiring Manager Interview: 45–60 minutes - Panel/Assignment/Presentation: 60 minutes - Final Leadership Interview: 30–45 minutes **Thriving at Trulioo** At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on [LinkedIn](https://ca.linkedin.com/company/trulioo), or learn more about us at [](http://www.trulioo.com) *If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.* *Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.* **Privacy Notice** As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s [Website Privacy Policy](https://www.trulioo.com/website-privacy-policy) in the section “When you apply for a job”.