We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.Duties / Task to perform Handle escalated service tickets from Level 1 technicians Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments Support Azure Virtual Desktop environments, including host pools and session hosts Assist with infrastructure projects, migrations, and deployments under Level 3 guidance Execute project-related tasks following documented runbooks and playbooks Deploy cybersecurity tools and maintain baseline configurations Document all work, solutions, and processes for knowledge sharing and ongoing supportRequirementsStrong experience with Windows Server (Active Directory, GPO, DNS, DHCP) Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience with Entra ID (Conditional Access, MFA) Basic administration knowledge of Microsoft Azure Hands-on experience with Azure Virtual Desktop (AVD) environments Solid networking knowledge (firewalls, VPNs, VLANs, Meraki) Experience with tools such as ConnectWise Manage, Hudu, ImmyBot, and NinjaOne MSP (Managed Service Provider) experience strongly preferred Strong troubleshooting and problem-solving skills Ability to follow structured workflows, runbooks, and documentation standardsSchedule & availabilityMonday through Friday, 8:00 AM to 5:00 PM (GMT -5-00) Eastern Time (US & Canada), Bogota, LimaBenefitsFully remote work environment Stable, long-term collaboration Clear scope of responsibilities and structured workflows Training and onboarding support Opportunity to work with international teams Exposure to modern tools and professional processes Supportive and collaborative work culture Opportunity for skill development and career growth
We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.
Duties / Task to perform
- Handle escalated service tickets from Level 1 technicians
- Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments
- Support Azure Virtual Desktop environments, including host pools and session hosts
- Assist with infrastructure projects, migrations, and deployments under Level 3 guidance
- Execute project-related tasks following documented runbooks and playbooks
- Deploy cybersecurity tools and maintain baseline configurations
- Document all work, solutions, and processes for knowledge sharing and ongoing support
Requirements
- Strong experience with Windows Server (Active Directory, GPO, DNS, DHCP)
- Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
- Experience with Entra ID (Conditional Access, MFA)
- Basic administration knowledge of Microsoft Azure
- Hands-on experience with Azure Virtual Desktop (AVD) environments
- Solid networking knowledge (firewalls, VPNs, VLANs, Meraki)
- Experience with tools such as ConnectWise Manage, Hudu, ImmyBot, and NinjaOne
- MSP (Managed Service Provider) experience strongly preferred
- Strong troubleshooting and problem-solving skills
- Ability to follow structured workflows, runbooks, and documentation standards
Schedule & availability
Monday through Friday, 8:00 AM to 5:00 PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima
Benefits
- Fully remote work environment
- Stable, long-term collaboration
- Clear scope of responsibilities and structured workflows
- Training and onboarding support
- Opportunity to work with international teams
- Exposure to modern tools and professional processes
- Supportive and collaborative work culture
- Opportunity for skill development and career growth
