IT Level 2

Job description

**IT Systems Specialist** *Candidate-Facing Job Description* | | | | | --- | --- | --- | | **Team:** IT & Security | **Reports to:** CISO / IT Manager | **Works closely with:** Systems Administrator | | **Location:** Onsite - Utah | **Employment:** Full-time | **Compensation:** $60,000-$70,000 base, DOE | **ABOUT THE ROLE** Brevium is seeking an IT Systems Specialist to support the day-to-day technology operations of a healthcare SaaS company. This role combines employee technology support, identity and endpoint administration, hardware lifecycle work, documentation, and first-pass security and systems support. This is not a ticket-queue-only position. Work is organized around operational responsibilities, business needs, and documented processes. Because Brevium operates in a regulated healthcare environment, technical work must be secure, documented, auditable, and performed with care for production stability. **WHAT YOU WILL DO** - Support employees with issues involving Windows devices, approved applications, accounts, access, connectivity, and common office technology. - Manage user and device lifecycle work, including onboarding, account changes, licenses, permissions, hardware assignment, offboarding, inventory, and secure disposal. - Perform routine administration and support across Microsoft 365, Entra ID / Active Directory, Intune, Autopilot, endpoint compliance, updates, and software deployment. - Review routine security and operational alerts, gather evidence, follow documented response procedures, and escalate issues that require deeper systems, security, or engineering involvement. - Maintain procedures, troubleshooting notes, change records, inventories, and compliance evidence; identify recurring issues and improve practical processes over time. **DAY-ONE READINESS** To ramp quickly, candidates should already be comfortable with the core tools and practices used in a Microsoft-centered business environment: - Two or more years of professional IT experience supporting users, endpoints, or business systems. - Strong Windows endpoint troubleshooting, hardware support, application support, and business-user communication. - Practical Microsoft 365 and identity administration: users, groups, licenses, permissions, authentication, MFA, and access troubleshooting. - Working knowledge of endpoint management concepts: device enrollment, software deployment, operating-system updates, compliance, and hardware lifecycle tracking. - Basic network troubleshooting across DNS, DHCP, TCP/IP, VPN or remote connectivity, routing, firewalls, and common connectivity issues. - Strong documentation habits and the ability to work within secure, documented, auditable processes. **STRONGLY PREFERRED EXPERIENCE** Experience with Intune, Windows Autopilot, Microsoft 365, Conditional Access, Windows Server, or PowerShell will help a candidate become productive faster. Experience with endpoint security tooling or regulated environments such as healthcare, HITRUST, HIPAA, or SOC 2 is also valuable. **GROWTH AND EXPOSURE** As proficiency grows, the role may assist with AWS, SQL Server, Linux, automation, DevOps tooling, backup validation, and disaster-recovery work. We do not expect expertise in every system on day one; we do expect sound troubleshooting, documentation, security judgment, and the ability to learn unfamiliar systems. **WORK ARRANGEMENT AND BENEFITS** - Monday through Friday, 8-5, onsite in Utah, with occasional scheduled after-hours maintenance or urgent support. - Employment is subject to Brevium standard security, confidentiality, and background-check requirements. - Brevium offers full-time employees a competitive benefits package, including medical, dental, vision, life/AD&D, long-term disability, 401(k) with employer match, paid holidays, parental leave, short-term disability leave, and approved education or certification reimbursement. **Equal opportunity:** Brevium is an equal opportunity employer. Employment decisions are based on qualifications, capabilities, and job performance without discrimination based on any characteristic protected by applicable law.