IT Logistics Operations Manager

Job description

About the Role Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales. Key Responsibilities Global Logistics Operations Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows Maintain chain of custody and audit readiness across all asset movements IT Peripheral Vending Program Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve Support vending deployments, relocations, and decommissions for new or changing sites Asset & Inventory Management Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management Program Expansion & Projects Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts Scale capacity for surge and growth without fragmenting the service model People & Performance Leadership Lead, coach, and allocate work across regional leads and logistics technicians Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities Qualifications Required 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams Experience managing multi-site or multi-region operations Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes Hands-on experience with ITAM or inventory systems and asset lifecycle management Track record of delivering against SLAs/KPIs in a managed services or client-facing environment Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis) Excellent stakeholder communication and escalation management Preferred Experience running IT peripheral vending machines or smart locker programs Background in managed services for enterprise technology clients Experience with Jira, ServiceNow or similar ITSM/ITAM platforms Experience with site launches, hardware refreshes, and large-scale rollouts Lean, Six Sigma, or other process improvement background Ability to travel as needed Salary Range $82,108.50 - $154,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law