IT Major Incident / Problem Manager

Hi , Hope you are doing well..! This is Ramya from Blackapple Solutions Ltd. At the moment we have an urgent opening for IT Major Incident / Problem Manager for Contract position based at Crawley, England. Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client NIIT Technologies. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles. please fill in the details And send it me ASAP: Availability/Notice period: Current Location: Total Experience: Years of Relevant Skill Experience: Expected Pay rate: Current salary: Nationality/Visa: Willing to work in Crawley, England(Yes/No): ________________________________________ Job Description: Role : IT Major Incident / Problem Manager Location : Crawley, England Job type : Contract(3-6 months) Client : NIIT Technologies Job Description • The Major Incident / Problem Manager will report to the IT Operations Manager. • The primary responsibility will be to ensure that root-cause is established for all major incidents and that a formal RCA is published within agreed SLAs. • In addition, the current Major Incident and Problem management processes should to be reviewed improved, and where agreed with the IT Operations manager, improvements implemented. Implementation will include documentation and mentoring of all IT stakeholders. • The management of all Major Incidents during office hours and on a rota for out of hours forms a key part of the role, with the collation and production of MIRs to the business in a given timescale. This role also incorporates Problem Management from Major Incidents, RCA reports and proactive analysis of trends in incidents eliminating recurring incidents and minimising the impact of incidents that cannot be prevented. Principal Accountabilities: • Responsible for the major incident and problem management discipline, ensuring an effective and coordinated set of processes are developed and maintained across all services, suppliers and customers • Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services • Ensures the specific technical skills required are provided to deliver an effective incident and problem management function providing gap analysis and roadmap for improvement of service • Analyses incident and problem reports and statistics to propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible incidents Requirement: • Excellent communication and organisation skills • Proven track record in Incident and Problem Management • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • CRB Security Check required Qualifications and Experience • Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation • Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems • Has general awareness of the nature of business-critical incidents, and of their implications for the business • Relevant ITIL intermediate qualifications, ITIL Expert desirable. • Experience in the complexity of an airport environment is highly desirable Kind Regards Ramya Junior IT Recruiter Recruitment Consultant (UK & Europe) | Blackapple Solutions Ltd 8 Cherry Tree Centre, Market Street, Huddersfield, West Yorkshire, United Kingdom, HD1 2ET Contact: +44-2035142336 EXT (917) Web : UK | USA | Europe | India Save time, money and hassle by using BSL for your IT recruitment needs All your information will be kept confidential according to EEO guidelines. Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.