IT Manager

Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK’s internal lead for technology infrastructure, and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow.Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK’s longer-term strategy for in-house capability, digital resilience, and data compliance.The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.RequirementsIT Vendor and Relationship Management (35%)Act as AVK’s internal point of contact for all IT operations delivered through CodeZeroMaintain a strong working relationship with CodeZero, ensuring collaboration and clear communicationCoordinate hardware acquisition, installation, and lifecycle management through CodeZeroSupport a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day oneKeep internal teams informed on any planned changes, upgrades, or outagesStrategic IT and Infrastructure Planning (25%)Define AVK’s IT roadmap in collaboration with the VP of Business Operations and the Head of DataIdentify opportunities to improve resilience, user experience, and data securityAlign infrastructure and tools with AVK’s broader business operations and data strategyCybersecurity and Data Compliance (20%)Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheldPartner with the Head of Data and compliance team to maintain GDPR and ISO 27001 complianceMaintain risk registers, incident documentation, and recovery proceduresSupport regular reviews of data access, permissions, and device security, alongside the wider business operations team.Systems Oversight and Support (10%)Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related toolsWork closely with CodeZero on configurations, permissions, and issue resolutionSupport integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)Provide second-line support for internal users and escalate as needed through CodeZeroWork closely with the Head of Data to help build the data architecture for AVKPolicy Development and Reporting (10%)Maintain AVK’s IT and data protection policies (acceptable use, access, retention, etc.)Support internal and external audits with clear evidence of IT controls and standardsAlongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practiceProvide structured updates to the VP of Business Operations on key risks, progress, and improvements Technical ExpertiseMinimum 4 years’ experience Experience managing outsourced IT providers or MSPsStrong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environmentsUnderstanding of ISO 27001, GDPR, and general IT governance standardsCapable of managing IT assets, licenses, and device security with clear documentationSkilled communicator with the ability to guide both technical and non-technical users BenefitsPrivate Health InsurancePerformance Bonus25 days annual leave + bank holsBirthday OffPension PlanHybrid working / Flexible workingAVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.

Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK’s internal lead for technology infrastructure, and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow.

Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK’s longer-term strategy for in-house capability, digital resilience, and data compliance.

The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.

Requirements

IT Vendor and Relationship Management (35%)

• Act as AVK’s internal point of contact for all IT operations delivered through CodeZero
• Maintain a strong working relationship with CodeZero, ensuring collaboration and clear communication
• Coordinate hardware acquisition, installation, and lifecycle management through CodeZero
• Support a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day one
• Keep internal teams informed on any planned changes, upgrades, or outages

Strategic IT and Infrastructure Planning (25%)

• Define AVK’s IT roadmap in collaboration with the VP of Business Operations and the Head of Data
• Identify opportunities to improve resilience, user experience, and data security
• Align infrastructure and tools with AVK’s broader business operations and data strategy

Cybersecurity and Data Compliance (20%)

• Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheld
• Partner with the Head of Data and compliance team to maintain GDPR and ISO 27001 compliance
• Maintain risk registers, incident documentation, and recovery procedures
• Support regular reviews of data access, permissions, and device security, alongside the wider business operations team.

Systems Oversight and Support (10%)

• Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related tools
• Work closely with CodeZero on configurations, permissions, and issue resolution
• Support integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)
• Provide second-line support for internal users and escalate as needed through CodeZero
• Work closely with the Head of Data to help build the data architecture for AVK

Policy Development and Reporting (10%)

• Maintain AVK’s IT and data protection policies (acceptable use, access, retention, etc.)
• Support internal and external audits with clear evidence of IT controls and standards
• Alongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practice
• Provide structured updates to the VP of Business Operations on key risks, progress, and improvements

Technical Expertise

• Minimum 4 years’ experience
• Experience managing outsourced IT providers or MSPs
• Strong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environments
• Understanding of ISO 27001, GDPR, and general IT governance standards
• Capable of managing IT assets, licenses, and device security with clear documentation
• Skilled communicator with the ability to guide both technical and non-technical users

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.

For over 30 years AVK have been providing Generator & UPS solutions for mission critical services and systems.No matter the scale or how challenging. We can design any system containing UPS systems, standby generators, switch gear & control systems around your requirements, in the present and for the future.We have offices and service hubs across the UK and Europe with a unique ability to design, manufacture, install and service standby power systems. AVK-SEG was founded in 1989 and were initially the UK specialists for both the AVK and SEG product ranges including protection relays for grid applications. We quickly established a reputation as experts in Diesel Rotary UPS systems (DRUPS), which became our core business for a number of years. We recognised early the shift in the marketplace towards Static power protection systems, and set up an exclusive partnership agreement with one of Europe’s largest manufacturers to supply and maintain large numbers of their equipment in the UK, which enabled us to build on our reputation but also increase our brand recognition.More and more of the large-scale projects we were involved in required Diesel Generator sets in addition to the UPS we offered, and as the trust in our team and experience continued to grow, we were approached by a number of clients to take on further responsibilities for their critical power systems. To meet these demands for a ‘one stop shop’ we expanded our offering to include other products that complete a power protection package – Generators, UPS, Switchgear, Relays and Controls. A number of global manufacturers were keen to work with us, and with their support, we were able to diversify our offering and open up a range of business opportunities. Initial success delivering LV projects for Telecoms quickly grew into massive successes delivering large scale HV multi-module projects for Data Centres and various campus sites, enabling us to become the UK’s leader in critical power solutions.Our clients rely on us to deliver best-in-class solutions to complex power challenges – driving us to constantly grow and develop both our product and service offerings to meet their needs. To that end, with an increasing drive towards sustainability, recent years have seen us partner with other industry leaders to grow our expertise in sustainable power solutions such as gas generators and battery storage systems – both of which help our clients to not only save money but increase their revenue streams.Over thirty years down the line, AVK are one of the most trusted power solutions providers across the UK and Europe, but we haven’t lost track of our beginnings. Our unique ability to design, manufacture, install and service standby power systems across a number of sectors sees us at the forefront of the industry – a position we strive to maintain – with the same determination to deliver for our clients and the same drive to succeed.

For over 30 years AVK have been providing Generator & UPS solutions for mission critical services and systems.

No matter the scale or how challenging. We can design any system containing UPS systems, standby generators, switch gear & control systems around your requirements, in the present and for the future.

We have offices and service hubs across the UK and Europe with a unique ability to design, manufacture, install and service standby power systems. AVK-SEG was founded in 1989 and were initially the UK specialists for both the AVK and SEG product ranges including protection relays for grid applications. We quickly established a reputation as experts in Diesel Rotary UPS systems (DRUPS), which became our core business for a number of years. We recognised early the shift in the marketplace towards Static power protection systems, and set up an exclusive partnership agreement with one of Europe’s largest manufacturers to supply and maintain large numbers of their equipment in the UK, which enabled us to build on our reputation but also increase our brand recognition.

More and more of the large-scale projects we were involved in required Diesel Generator sets in addition to the UPS we offered, and as the trust in our team and experience continued to grow, we were approached by a number of clients to take on further responsibilities for their critical power systems. To meet these demands for a ‘one stop shop’ we expanded our offering to include other products that complete a power protection package – Generators, UPS, Switchgear, Relays and Controls. A number of global manufacturers were keen to work with us, and with their support, we were able to diversify our offering and open up a range of business opportunities. Initial success delivering LV projects for Telecoms quickly grew into massive successes delivering large scale HV multi-module projects for Data Centres and various campus sites, enabling us to become the UK’s leader in critical power solutions.

Our clients rely on us to deliver best-in-class solutions to complex power challenges – driving us to constantly grow and develop both our product and service offerings to meet their needs. To that end, with an increasing drive towards sustainability, recent years have seen us partner with other industry leaders to grow our expertise in sustainable power solutions such as gas generators and battery storage systems – both of which help our clients to not only save money but increase their revenue streams.

Over thirty years down the line, AVK are one of the most trusted power solutions providers across the UK and Europe, but we haven’t lost track of our beginnings. Our unique ability to design, manufacture, install and service standby power systems across a number of sectors sees us at the forefront of the industry – a position we strive to maintain – with the same determination to deliver for our clients and the same drive to succeed.