IT Manager

Job description

As an IT Manager at Gameloft, you will support a diverse range of teams—including artists, designers, programmers, QA, and administrative staff—to ensure their workstations, software, and technology tools run reliably and efficiently. You'll lead our IT Support Technicians team while helping to plan and maintain the studio's IT infrastructure, anticipate future technology needs, and deliver secure, effective solutions that enable our teams to do their best work. Working closely with local and global stakeholders, you'll oversee day-to-day IT operations, drive continuous improvements, manage vendors and IT assets, and help maintain a secure and resilient technology environment as the studio continues to grow. What it means on a daily basis Manage the local IT team by coaching team members, setting clear expectations, evaluating performance, and supporting their professional growth. Provide technical support for users, assisting with hardware, software, and network issues. Manage hardware and software inventories, ensure IT resources remain secure and compliant, and provide reporting as needed. Work closely with the IT Director, Global Infrastructure, and Information Security teams to enhance standardization, operational efficiency, and security across Gameloft. Manage the installation, deployment, and licensing of software packages. Use monitoring tools such as Grafana to proactively monitor infrastructure health and performance. Manage virtualization platforms to optimize resource utilization and server performance. Oversee on-premises infrastructure, core services, and network operations. Provide regular updates and reports to the Studio Manager and IT Director to ensure alignment with studio and company priorities. Take a hands-on approach by assisting with hardware deployment, equipment relocation, and shipping as required. Partner with studio leadership, including the Studio Director, to influence technology strategy, infrastructure planning, and operational decisions that support the studio's long-term goals. Participate in planned after-hours work when required to perform maintenance, upgrades, deployments, or respond to critical incidents while minimizing disruption to studio operations. Champion continuous improvement by identifying opportunities to enhance IT processes, systems, and the overall technology experience for the studio. What success will look like You'll build a high-performing IT team that delivers reliable, responsive support while maintaining a secure and efficient technology environment for the studio. You'll be a trusted partner to studio leadership and global IT teams, driving continuous improvements, ensuring infrastructure and IT assets are well managed, and delivering practical technology solutions that enable our teams to create great games. Your Recruitment Journey First stage: A 40-minute HR interview on Teams. Second stage: Interview with IT Director Third stage: Interview with Studio Manager + Technical Director What you need to succeed Proven experience in an IT leadership role, with experience leading or mentoring a technical support teams Strong knowledge of Windows server and desktop environments, networking, virtualization, and on-premises infrastructure. Experience managing IT operations, including hardware and software lifecycle management, asset management, and software licensing. Solid understanding of IT security best practices, system monitoring, backup, and business continuity. Excellent troubleshooting, problem-solving, and stakeholder management skills, with a customer-focused approach. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Desirable: Working knowledge of Microsoft 365 technologies, including Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft Defender, and Microsoft Exchange Online. Experience developing or maintaining automation scripts using PowerShell. Experience with infrastructure monitoring tools such as Grafana. Experience supporting game development or creative studio environments. Relevant Microsoft, VMware, or other industry certifications. What's in it for you Perks & benefits: A flexible work model that supports work–life balance Subsidised car parking Ongoing learning and development opportunities to support career growth An employee referral program with generous bonuses Private health insurance and fitness subsidies Access to employee mental health and wellbeing support Paid parental leave Childcare assistance A dedicated relaxation space, including a massage chair Additional paid leave, including: Birthday leave, Christmas shutdown leave, Volunteer leave, Women’s health leave Free coffee from a commercial espresso machine, plus daily snacks and a light breakfast Friday social drinks with friendly game tournaments A stunning rooftop terrace with river views and a games room Exclusive Gameloft-branded merchandise Life at Gameloft Gameloft Brisbane, part of the global Gameloft family, opened its doors in 2014 and has since delivered hit titles such as Zombie Anarchy, Ballistic Baseball, My Little Pony: Mane Merge, the multi-award-winning The Oregon Trail™, and Carmen Sandiego. Today, we are the largest video game studio in Queensland, employing more than 130 talented professionals across programming, art, design, production, QA, audio, marketing, administration and management. Together, we create immersive gaming experiences enjoyed by millions of players around the world. We are proud to be developing Bluey’s Happy Snaps, bringing one of Australia’s most iconic IPs to life in a brand-new interactive experience. As we continue to grow, we’re also working on a range of exciting unannounced projects that will help shape the future of our studio. At Gameloft Brisbane, people are at the heart of everything we do. Our studio fosters a collaborative, creative and inclusive workplace where everyone has the opportunity to contribute, learn and grow. We are proud to be Great Place to Work® Certified for 2025–2026, recognising our strong culture, inclusive practices and ongoing commitment to employee well-being. Employee well-being is a top priority, supported by flexible work arrangements, wellness initiatives, career development opportunities and world-class facilities. We actively invest in our people’s growth through mentorship, training programs, industry events and speaking opportunities that encourage everyone to develop their skills and make an impact. As pioneers in Brisbane’s game development industry, we continue to push the boundaries of cross-platform game development while creating unforgettable experiences for players around the world. Whether you’re an experienced professional or just starting your career, you’ll find a supportive environment where creativity, collaboration and innovation thrive. Gameloft Brisbane is an equal opportunity employer and is committed to fostering diversity and inclusivity within our work environment. Driven by a strong studio culture and a passion for creating meaningful experiences, we build games that resonate with players around the world. Ready to level up your career and join the team? Apply now with your CV in English.