IT Manager

Job description

**What We Do:** Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology. **Why Join Network Right:** You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions. We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people! **About This Job:** People leadership is the core of this role. As IT Manager at Network Right, approximately 70% of your focus will be on your team: coaching, developing, and holding a pod of 6+ IT Consultants to a high standard across a fast-paced, multi-client environment. The remaining 30% keeps you close to the technical work, not as an individual contributor, but as the senior voice who can step in, assess, and guide resolution when it matters. This is a role for someone who is energized by making others better. You will manage a team that operates with a high degree of autonomy across different client environments every day. They do not need to be micromanaged. They need a coach who sets clear expectations, removes blockers, and holds the bar. On the client side, you will be the most senior technical voice in the room for your accounts. That means leading QBRs, presenting KPIs, and translating IT strategy into language that resonates with business owners and C-suite stakeholders. Startup or MSP experience is a plus as this environment requires someone who can wear multiple hats, adapt quickly, and thrive without a rigid playbook. This position is onsite at our NYC HQ office up to 4 days/week, and may require occasional travel to client sites in the New York City Metropolitan area. At this time, Network Right is not able to provide visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future. **What You’ll Do:** **Job Responsibilities** - Serve as the final escalation point for technical issues across your pod and client accounts - Build and execute IT roadmaps for clients, aligning technology strategy with business objectives - Act as an embedded IT Manager for larger clients, including budget management, vendor relationships, and IT planning - Develop and maintain standards, policies, and best practices documentation aligned with compliance requirements (SOC2, HIPAA) - Manage physical assets, equipment shipments, and workspace organization across client environments **Technical Requirements** - MDM and endpoint stack management: hands-on implementation experience with Kandji, Jamf, or Intune, not just oversight - SSO, MFA, and SAML: deep working knowledge of identity and access management platforms including Okta - Onboarding and offboarding workflows: experience building and owning these processes across client environments, including automation configuration - Vendor management: ability to source, evaluate, and manage third-party technology vendors - Familiarity with compliance frameworks including SOC2 and HIPAA - Comfortable across Mac, Windows, and core SaaS tools: Google Workspace, Microsoft 365, Slack, Zoom, 1Password - Networking fundamentals are expected; deep networking expertise is not required as dedicated SME support is available **Client & Executive Relationships** - Lead QBRs and client business reviews, presenting KPIs and IT strategy to business owners and C-suite stakeholders - Translate technical decisions into business language for non-technical stakeholders including CEOs and founders - Serve as the senior point of escalation for complex client situations, owning resolution from start to finish - Partner with Client Relations to ensure client satisfaction, SLA adherence, and strong account health across the pod **People Management** - Coach and develop pod technicians through regular feedback, performance reviews, and tailored growth plans - Onboard and ramp new team members, setting clear expectations from day one - Address performance issues constructively, with documentation and actionable next steps - Recruit, hire, and onboard future IT Consultants as the East Coast client base grows - Create and sustain a growth-oriented team culture built on accountability and confidence - Ensure target metrics are being hit by team members (MRR, SLA, CSAT, etc.) **About You:** - 5+ years in IT with direct people management experience, including leading a team of 5 or more, ideally in a fast-paced or multi-client environment - Startup or MSP background strongly preferred: this environment rewards adaptability and the ability to wear multiple hats - Hands-on MDM implementation experience: you have built environments from scratch, not just inherited and maintained them - Deep SSO, MFA, and identity management knowledge: Okta or equivalent is essential - Coach-style manager with proven executive communication skills: you elevate your team, set the bar, trust them to operate with autonomy, and can present confidently to C-suite stakeholders **Nice To Have:** - Degree with a technology focus - Certifications such as: CompTIA, Microsoft, Okta and/or AWS - Experience building out as well as deploying MDMs and SSO/IDP providers **Benefits:** ❤️‍🩹 Health Benefits - 100% covered health, dental and vision insurance for you, 50% for dependents - Paid Parental Leave - HSA/FSA eligibility - Access to a variety of mental health programs 💸 Compensation, Rewards & Recognition - 401(k) + 4% company matching - Annual Bonus Program 🌴 Balance - Flexible Time Off 📚 Learning & Development - Flexible certification and learning stipends and reimbursements 🤝 Culture - Biannual company retreats - Social events - Wellbeing events and programs ➕ Extras - Home internet and mobile reimbursement - Monthly meal stipend - Commuter benefits - Onsite meals and snacks - Dog-friendly office **Interview Plan:** - Round 1 - Phone call with recruiter - Round 2 - 45 min Zoom call w/ IT Manager - Round 3 - 45 min with Service Manager - 45 min with IT Manager - 30 min with Senior Client Relations Manager - Onsite - 45 min with CEO **Commitment to Diversity:** Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.