IT Manager

Job description

## **About Prophecy** The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale. Don't miss the rocket ship, join Prophecy and build the next data revolution. ## **The Role** We are looking for an experienced **IT Manager** to own and scale Prophecy's global IT operations and employee technology experience. This is a **senior, hands-on role**. You will own IT operations end-to-end while remaining close to the technology designing systems, solving complex problems, automating processes, and building scalable solutions. You will be responsible for **IT service delivery, endpoint and device management, identity and access, SaaS applications, infrastructure, automation, asset management, and IT governance**. You will also partner closely with Security and Engineering to operationalize security controls, compliance requirements, and technology risk management. We are looking for someone who can **think strategically, execute independently, and get into the details when needed.** ## **What You'll Own** ### **IT Operations & Infrastructure** - Own global IT operations, employee technology, IT service delivery, and operational standards. - Manage macOS/Windows endpoints, networking, SaaS applications, devices, and core IT infrastructure. - Establish reliable onboarding, offboarding, provisioning, support, and asset lifecycle processes. - Manage IT vendors, procurement, licenses, and technology spend. - Build scalable IT processes, SLAs, documentation, and operational metrics. ### **Identity, Security & Compliance** - Own operational aspects of **IAM, SSO, MFA, RBAC, provisioning, deprovisioning, and access governance**. - Partner with Security and Engineering on endpoint security, device compliance, patching, vulnerability remediation, and security hardening. - Support **SOC 2, ISO 27001, GDPR**, audits, access reviews, evidence collection, and control execution. - Support business continuity, disaster recovery, and incident response readiness. ### **Automation & Technology** - Identify manual and repetitive processes and automate them using **APIs, scripting, workflows, and system integrations**. - Automate employee lifecycle, access, device, application, asset, ticketing, and reporting workflows. - Build self-service capabilities and improve the employee technology experience. - Evaluate and implement modern IT technologies that improve scalability, security, efficiency, and cost. ### **Service & Operational Excellence** - Establish IT service management practices covering incidents, requests, problems, and changes. - Use data and operational metrics to improve service quality and identify recurring issues. - Build and maintain IT documentation, knowledge resources, standards, and processes. - Continuously improve the reliability, efficiency, and maturity of the IT environment. ## **What You'll Bring** - **5-8 years** of progressive experience in IT Operations, Enterprise IT, Infrastructure, or Technology Operations. - Experience **owning and building** IT operations and processes in a startup or high-growth environment. - Strong hands-on experience with **macOS, Windows, networking, endpoint management, SaaS, and enterprise productivity platforms**. - Strong knowledge of **IAM, SSO, MFA, RBAC, MDM, and device compliance**. - Experience with modern platforms such as **Google Workspace, Kandji, Microsoft 365, CrowdStrike**, or equivalent. - Experience building IT automation using **Python, Bash, APIs, or workflow platforms**. - Strong understanding of IT service management and operational best practices. - Experience partnering with Security on **security controls, compliance, vulnerability remediation, and audit readiness**. - Strong vendor, asset, license, and technology management experience. - Excellent troubleshooting, problem-solving, communication, and stakeholder management skills. - A strong **ownership mindset** and willingness to remain hands-on. ## **What Success Looks Like** - A **reliable, secure, and scalable IT environment** across Prophecy. - Highly automated onboarding, offboarding, provisioning, access, and asset processes. - Strong endpoint, identity, and access governance. - Faster and more effective IT service delivery. - Reduced manual effort through automation and self-service. - Strong audit and compliance readiness. - Clear IT standards, documentation, ownership, and operational visibility. - A technology environment that **scales with Prophecy without unnecessary operational complexity**. ## **What You'll Have at Prophecy** - Great company culture - Competitive compensation - Fair and open equity awards for everyone - Meaningful work and end-to-end ownership - Private medical insurance - High learning and growth opportunity - Opportunity to build and scale IT operations in a fast-growing AI company