IT Manager

Job description

Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations & Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector. ### Role Overview The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm. ### Responsibilities ### Vendor & ERP Management - Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules - Drive BRD development, UAT cycles, documentation, and go-live readiness - Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting) ### Infrastructure & Operations - Oversee Microsoft 365 / SharePoint environment and Azure integrations - Manage Slack workspace administration and integrations - Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices - Maintain and improve internal tooling and automation ### Product Oversight - Guide product priorities for internal platforms and company website - Support AI and data initiatives in collaboration with the Product Lead - Coordinate with the regional on-demand team for design and front-end delivery ### Governance & Compliance - Oversee GDPR compliance for relevant operations - Manage IT budgets, licensing, and vendor contracts - Establish and maintain IT policies, security practices, and access controls ### Strategic Planning - Contribute to quarterly OKR planning for the tech function - Report on progress, risks, and blockers to the Director of Technology ### Qualifications: - **5+ years** in IT management or similar role, preferably in a professional services / consulting environment - **ERPNext / Frappe** experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered - Working knowledge of **Microsoft 365 administration** (SharePoint, Azure AD, app registrations) - Experience managing **external vendors** on time-and-material or retainer contracts - Familiarity with **project management tools** and consulting workflows - Strong English communication; **Arabic** is a plus - Comfortable operating in a **lean, fast-moving team** where the manager is also a doer ## Nice to Have - Experience with Frappe Insights, MariaDB, or Python-based integrations - Familiarity with Notion, Slack APIs, or Microsoft Graph API - Background in the Saudi / GCC consulting market - ITIL, PMP, or similar certifications