IT Manager

Job description

Lead and oversee all Information Technology operations across a 5-star beachfront family resort, ensuring reliable, secure, and efficient technology services that support both guest experience and hotel operations. Manage and maintain the resort’s IT infrastructure, including networks, servers, business applications, POS, guest internet services, telecommunications, and end-user support, while ensuring optimal system performance and minimal downtime. Drive technology initiatives, cybersecurity compliance, preventive maintenance programs, and system enhancements to support operational excellence, business continuity, and digital transformation. Partner closely with department heads, corporate IT teams, and external vendors to deliver effective technology solutions, project implementations, and continuous improvements across the resort. Minimum 4 years of relevant Information Technology experience, with at least 2 years in a managerial capacity, preferably within hospitality, resort, or hotel environments. Strong technical knowledge of network infrastructure, Windows Server environments, cybersecurity, system administration, cloud-based solutions, backup and disaster recovery, and IT asset management. Experience supporting hospitality systems such as PMS, POS, guest internet management, CCTV, door lock systems, IPTV, and other hotel operational technologies is highly desirable. Proven ability to manage IT projects, coordinate vendors, troubleshoot complex technical issues, and provide effective support in a fast-paced operational environment. Strong leadership, communication, and stakeholder management skills, with a service-oriented mindset and excellent command of English and Bahasa Indonesia. What you will get working with Accor •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Novotel Bali Benoa is a five star resort, best known as family-friendly resort, located in Jl. Pratama Tanjung Benoa Nusa Dua, Bali Indonesia.