IT Manager - Aman Rosa Alpina

Job description

Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. Role The IT Manager will be responsible for the efficient operation and maintenance on all computer systems, data and voice communication activities at the property. Working closely with the corporate team to implement corporate-initiated technology amongst other duties to ensure smooth operations and exceptional guest experiences. Responsibilities Establish and maintain positive and professional relationships with all departments and corporate teams. Adhere to Corporate IT instructions and provide reports on a timely basis. Ensure that all critical systems are available 24 hours a day. Collaborate with external vendors, suppliers, and service providers to acquire IT equipment, software licenses, and support services. Additionally, oversee vendor relationships, contracts, and service level agreements (SLAs) to guarantee cost-effectiveness and prompt issue resolution. Must be able to assist hotel guests with technical requirements and issues. Create training programs and resources to educate colleagues on the utilization of IT systems and tools. Managing the day-to-day IT requests and ensuring they are resolved in a timely manner. Requirements IT Degree or related major would be preferred. Proficient in providing technical assistance and support to end users, as well as managing and supporting networked computing environments for over 3 years. Strong analytical and problem-solving abilities, proficient in strategic planning and organizational skills, adept at multitasking and managing priorities. Previous hotel experience is a must. Fluent in both spoken and written Italian and English. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.