IT Manager – Enterprise Applications Service Delivery & Operational Excellence

Job description

NOTE: Please send your CV in English IT Manager – Enterprise Applications Service Delivery & Operational Excellence Role Summary: At Flowserve, we are evolving how enterprise technology supports the business, moving from reactive execution to disciplined, predictable, and trusted operations. We are seeking a senior leader to own Enterprise Applications Service Delivery and strengthen how we operate, stabilize, and continuously improve critical business platforms. This role is central to building long-term confidence in enterprise technology through structure, clarity, and thoughtful execution. Your tasks: Ensure predictable and stable operations across Enterprise Applications. Bring discipline and transparency to demand intake and prioritization. Reduce recurring operational noise through structured root cause management. Establish meaningful KPIs that provide clear visibility and accountability. Ensure professional, confident communication with business stakeholders. Own operational readiness and transition from project delivery into steady-state support. Shape a mature Regional Support Model aligned with enterprise standards. Contribute to enterprise-level decision-making as part of the EnSite leadership team. Your Profile: Senior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar). A structured and disciplined approach to operational excellence. Experience in demand management and service governance. The ability to create clarity in complex, matrixed environments. Calm, thoughtful judgment under pressure. Strong stakeholder communication and expectation management skills. A mindset focused on long-term sustainability rather than short-term heroics. We offer: We offer variety of benefits alongside competitive salary. This position is instrumental in building a service model that the business can rely on; one grounded in control, predictability, stability, and continuous improvement. If you are motivated by creating clarity, strengthening discipline, and building trust in enterprise technology, we encourage you to apply, even if you do not meet every listed qualification. We value thoughtful leaders who combine operational rigor with sound judgment.