IT Manager (Tech Manager)

Job description

As the Tech Manager you will lead and oversee Tech within your Production Country, ensuring stable delivery, compliance, and colleague-focused support. Manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs. -Take full accountability for Tech Operations and tech rollouts within the Production Country - being a first point of escalation for tech-related issues within Production Country -Lead Tech Ops teams, ensuring strong team performance and talent development -Ensure delivery of stable operations and end-user support services -Secure compliance with H&M/global policies, local regulations, and audit requirements, e.g. MMR and MMS -Drive proactive initiatives to identify and resolve operational issues and risks early -Own tech budget/P&L management (invoicing, forecasting, financial reporting) -Manage procurement of local services and vendors in line with global guidelines -Provide direction for local adaptation of global solutions, ensuring relevance to market needs -Champion cyber security initiatives and ensure alignment with global security standards -Collaborate with stakeholders across the Global Tech organization. -Partner with global product and service teams to secure readiness for rollouts -Adapt global rollout plans to local conditions while delivering on set timelines and targets -Monitor and report on key performance indicators, ensuring continuous improvement -Support new tech capabilities from rollout into business-as-usual, including post go-live stabilization and tech operations in collaboration with the Tech centers, focusing on value realization -Contribute to governance and reporting models, sharing learnings with continental/ global -Create and manage risk and risk register for the Production Country. -Bachelor’s degree in Computer Science, Technology Operations, or equivalent experience -3+ years’ experience in ITSM, service delivery, or infrastructure leadership -Experience leading teams, managing tech operations, and delivering IT solutions -Exposure to sourcing, production, retail or consumer-facing tech environments preferred -Strong budget management and forecasting skills -Excellent stakeholder management, vendor management, and communication skills -Certified in ITIL Foundation (3 and/or 4); agile experience desirable -Familiar with agile working methodologies - Contract negotiation experience and management -Occasional international travel required –Proficient in English and local language, both written and spoken