IT Officer

Job description

RESPONSIBILITIES • Provide IT support to departments and teams • Routine maintenance on all systems (internet and telephony) on a regularly scheduled basis • Upgrades as required to ensure smooth workflow • Troubleshooting as dictated by priority needs • Provide advice on best practices and quick fixes • Planning, implementation and monitoring of project(s) • Proactive resolution of potential issues • Adherence to budget, schedule and standards to be met • Furnish IT solutions (internet, telephony, hardware and software) in accordance with company budget, timeframe, policies, protocols and procedures • Provide regular and timely feedback, escalating problems and proffering solutions REQUIREMENTS Educational Qualifications: Bachelor's or Master's degree in a computer science, MIS or similar. Coursework for either degree can include computer engineering, programming, networking, mathematics or database management. Relevant Experience: Minimum of 4 years of IT hands-on work experience Technical Skills: • Familiarity with PBX, IP telephony, call center management • Excellent PC hardware hands-on experience • Ability to perform hands-on tasks (wiring etc..) • Familiarity with common windows operating systems (7,8,10, 2012) • Hands-on experience with MS Active directory, client and server sides • Hands-on experience with Cisco routers and switches • Familiarity with online helpdesk systems • Familiarity with project management systems • Ability to work with complex information • Well-developed analytical and problem solving skills Personality Attributes: • Flexible attitude to work • Confidence to lead own work stream • Result and service orientation • Excellent organizational and time-management skills • Great problem-solving skills • Good communications skills and interpersonal skills • Detail-Oriented and learning ability • Quick learner, able to follow and execute project plans. Fosad Consulting Ltd is a leading business support services firm with offerings in Human Resource Management and Immigration Consulting. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports it. We are currently seeking an IT Officer to join our team.