IT Operations Analyst

Job description

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our New York City office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey. The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology support that keeps employees productive across a fast-moving AI company. The team's mission is to ensure every Harvey employee—from new hires to senior leadership—has frictionless access to the tools and systems they need to do their best work. This role drives day-to-day IT operations while contributing to automation, process improvement, and systems integration initiatives that scale support as the company grows. They partner closely with engineering, security, and cross-functional stakeholders to maintain reliable, secure infrastructure across Harvey's global offices. It is an opportunity to shape IT operations at a defining moment for legal AI—where initiative, technical curiosity, and a service-first mindset have outsized impact. You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact. WHAT YOU'LL DO - Create a great employee experience through hands-on IT support for employees in our New York City office. - Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely. - Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy. - Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access. - Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences. - Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues. - Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement. - Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack. - Collaborate with the IT team on automation, documentation, and process improvements. WHAT YOU HAVE - 3+ years of experience in IT support experience in a fast-paced startup or tech environment. - Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management. - Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools. - Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting. - Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity. - A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them. - Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential. BONUS POINTS - Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks. - Experience managing MDM tools like Jamf, Kandji, or Intune. - Experience with Microsoft Office and Windows. COMPENSATION $109,100 - $150,100 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-DB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai