IT Operations and Support Intern

Job description

During your internship: ► You will support the daily operations of a cloud-based integration platform used for developing and updating vehicle software and services. ► You will assist with handling incidents and service requests in our ticketing system, including collecting relevant information, updating tickets, and escalating issues to the appropriate teams under guidance. ► You will learn how to monitor cloud-based applications and connected devices, review alerts, and support initial troubleshooting using dashboards, logs, and documented procedures. ► You will assist with application, device, and customer service administration, following established processes and access permissions. ► You will help maintain operational documentation, knowledge articles, and step-by-step support instructions. ► You will work as part of an international team across Serbia and Germany, collaborating with support specialists, development teams, system architects, product owners, and service managers. ► You will develop practical skills in cloud operations, monitoring, troubleshooting, and IT service management, with support and guidance from experienced colleagues. What we’re looking for: ► Currently enrolled in a university degree program, preferably in information technology, computer science, communication technologies, or a related field. ► Interest in cloud technologies, IT operations, and technical troubleshooting, together with a willingness to learn. ► A structured approach to problem-solving, attention to detail, and the ability to follow documented procedures. ► Clear communication skills and a collaborative approach to working with others. ► Strong English language skills, both written and verbal. What can separate you from the crowd: ► Basic understanding of cloud concepts or exposure to cloud platforms such as AWS or Azure through coursework, personal projects, or previous experience. ► Basic scripting knowledge, for example in Python, Bash, or PowerShell, or an interest in automating repetitive tasks. Previous professional experience is not required. Relevant coursework, personal projects, and a demonstrated willingness to learn are welcome. Why you'll love to work with us: ► Experienced colleagues, international environment ► Being part of a great team will challenge you to grow personally and professionally ► Paid full time internship with flexible working hours so you can pass all the exams and be in track with faculty activities If you are ready to start #LikeABosch , please fill in the contact form and submit your CV (PDF format) in English language. After we screen all the applications, if you are fulfilling all the requirements, you will be contacted for an interview (using Microsoft Teams or Skype). We live by our values, have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members. About Bosch: Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch . In Bosch Engineering Center we’re building innovative solutions for a connected world. While our roots are in the connected vehicle, we’ve expanded our expertise to include cutting-edge AI and the implementation of solutions for complex problems for our clients across industries. Our portfolio spans smartphone integration, cloud services, and embedded technology. Driven by creativity, our spirit of innovation-combined with Bosch’s legacy of engineering excellence-gives us a unique edge in shaping the future of intelligent technology. Interested? Get ready to start #LikeABosch!