IT Operations & Automation Specialist

Job description

Summary: We are hiring an IT Operations & Automation Specialist to be a true hands-on technologist. This is first and foremost an operations and support role: you will keep our people productive day to day, own our Microsoft 365 environment, and help maintain the network and security infrastructure that runs across all our sites. Automation and AI work is part of the role and a real opportunity to grow it over time, but it is layered on top of solid daily operations, not in place of them. If you enjoy solving real problems for real people, want variety in your day, and like the idea of helping shape how a growing company uses technology, this role is for you. If you are looking strictly for an AI or automation engineering seat with no operational responsibilities, this is not the right fit, and we want to be upfront about that. Key Responsibilities Helpdesk & End User Support • Serve as the primary point of contact for day to day IT support across all CAVH locations, handling hardware, software, account, and connectivity issues. • Manage tickets end to end in Freshservice, meeting SLAs and keeping users informed from first response through resolution. • Handle onboarding and offboarding, including account provisioning, device setup, and access changes. • Maintain and improve knowledge base articles, documentation, and self service resources. Microsoft 365 Administration • Administer the Microsoft 365 tenant day to day, including Exchange Online, SharePoint, Teams, OneDrive, and user and license management. • Manage identity and access through Entra ID, including user accounts, groups, MFA, and conditional access policies. • Support and maintain the SharePoint document environment and Teams structure. • Apply security and compliance best practices across the M365 environment. Network, Firewall & Infrastructure • Help maintain network infrastructure across all sites, including firewalls, managed switches, VLANs, and VPN and remote access. • Support endpoint protection (Sophos XDR) and physical security systems (Verkada). • Assist with troubleshooting connectivity, performance, and site to site issues. • Support device lifecycle and the laptop refresh program, from procurement through deployment and retirement. Automation & AI • Over time, help build and maintain workflow automations using Power Automate, PowerShell, and API integrations to reduce manual effort. • Support AI assistant and agent initiatives that streamline support, reporting, and internal processes. • Contribute ideas for where automation can improve how the business runs, and help bring them to life as the role matures. Physical Requirements: · Spending significant time at a workstation and using a computer. Ideal Candidates: Passionate about customer service Positive, energetic, and solution oriented. Skilled in recognizing and capitalizing on opportunities. Driven by success. Required Qualifications: • 5+ years of hands-on IT support or systems administration experience in a business environment. • Solid working experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, user and license management). • Experience with a helpdesk or ITSM ticketing system; Freshservice experience is a strong plus. • Working knowledge of networking fundamentals, firewalls, and managed switches. • Experience with Entra ID (Azure AD), MFA, and access management. • Strong troubleshooting skills and a genuinely helpful, customer service oriented attitude. • Excellent communication skills and the ability to explain technical topics to non technical people. • Reliable, self-directed, and comfortable being the go to IT person on site. Nice to Have • Experience with Power Automate, PowerShell scripting, or API integrations. • Exposure to AI assistants, automation tools, or low code platforms. • Experience supporting multiple locations. • Relevant certifications (Microsoft, CompTIA, ITIL, networking). Work Environment: In office Compensation: Competitive salary Comprehensive medical, dental, vision, short-term and long-term disability insurance. 401(k) retirement plan with company match Paid time off and holidays About CAVH HVAC Custom Air Ventilation & Heating (CAVH) is a multi-location company with approximately 55 employees across our Corporate, Miami, Cape Coral, and Casselberry offices. We are a leading commercial HVAC material supplier who recently brought IT in house and are building a modern, well-run technology environment from the ground up. This is a chance to join a lean, fast-moving team where your work has direct, visible impact across the whole company.