IT Operations Coordinator

Job description

Your mission • Ensure stable, secure, and efficient IT operations across the company • Lead and deliver IT infrastructure, cybersecurity, and IT operations projects with clear business impact • Establish structure, transparency, and ownership in IT processes and systems • Reduce operational IT workload on leadership by taking end-to-end responsibility • Strengthen cybersecurity and governance in a pragmatic way • Enable teams through reliable, secure, and efficient IT systems and services • Define and maintain the company's IT infrastructure roadmap, including servers, networks, cloud services, cybersecurity, and workplace technology • Support IT budgeting, vendor selection, and cost management activities Key Tasks • Oversee daily IT operations together with internal IT support and ensure clear prioritization and escalation handling • Act as main interface and coordinator for the external IT service provider • Lead implementation of IT initiatives (e.g. VPN, password manager, cybersecurity tools, MDM, backup and monitoring solutions) • Manage IT infrastructure topics such as networks, access rights, and system setup in collaboration with providers • Define and improve IT processes (onboarding, access management, device lifecycle, support workflows) • Coordinate cybersecurity measures including assessments, audits, and awareness initiatives • Manage software landscape and licenses, including engineering tools and enterprise systems • Support introduction and rollout of new software solutions across departments • Ensure documentation, transparency, and basic governance across IT systems • Identify opportunities to improve efficiency through digital tools and automation • Lead, support, and develop the internal IT Support function, ensuring effective prioritization, knowledge transfer, and continuous improvement • Manage and continuously optimize collaboration with external IT service providers, ensuring service quality, cost efficiency, and gradual development of internal capabilities Competencies & Duties • Strong project management and execution skills with ability to handle multiple parallel topics • Business-oriented mindset with the ability to align IT decisions and investments with company objectives and operational needs • Structured and pragmatic approach to problem solving • Ability to translate business needs into IT solutions • Strong stakeholder and vendor management skills • Hands-on mindset with ownership mentality • Clear communication and ability to create alignment across teams • Compliance with company standards and quality requirements Your profile Qualifications • Degree in IT, Engineering, or related field • 5+ years of experience in IT operations, infrastructure management, IT project management, or similar role • Experience working with external IT service providers and managing vendors • Solid understanding of IT infrastructure, networks, and cybersecurity principles • Experience with enterprise software and license management • Experience in a manufacturing, engineering, aerospace, or technology environment is advantageous • Familiarity with engineering or simulation software environments is an advantage • Fluent in English; German proficiency (B2 or higher) is highly desirable due to regular interaction with local stakeholders