IT Operations Engineer

Job description

About the role We’re looking for an IT Operations Engineer to manage day-to-day IT for our Malta office, covering end-user support, network and on-site infrastructure, while supporting wider Group IT projects and standards. A meaningful part of the job is physical — racks, cabling, switches, access points, meeting-room technology and hardware — so on-site presence is required. Key responsibilities End-user support and IT operations Act as the primary IT contact for the Malta office: triage, resolve and escalate incidents and service requests within agreed response times. Manage the full hardware lifecycle — procurement input, imaging, deployment, asset register, repairs, warranty and secure disposal. Run employee onboarding and offboarding: account creation, licence assignment, device provisioning, access rights and clean, auditable leaver processes. Administer Microsoft 365 day to day — accounts, groups, shared mailboxes, licences , permissions and MDM/endpoint policies , Intune . Support meeting rooms, conferencing and presentation equipment, and provide reliable technical support for internal events and company-wide meetings. Maintain accurate documentation, knowledge- base articles and how-to guides for users and for the IT team. Prepare, configure and stage IT equipment for company events and conferences — laptops, networking kit, access points, printers, registration and AV hardware — including pre-event testing, packing and asset tracking, and reinstatement of equipment on return. Network and on-site infrastructure Operate and maintain the Malta office network: switching, routing, Wi-Fi, VLANs, firewall rules and VPN access, in line with group standards. Own the office server room and comms rooms — structured cabling, patching, rack hygiene, UPS, environmental monitoring and power resilience. Monitor network, server and service health; investigate alerts, diagnose faults and drive issues through to root cause. Support on-premises servers (Windows and Linux): patching, backups, restores, capacity and routine maintenance windows. Administer and maintain Synology NAS storage — volumes, shares and permissions, snapshots, replication, backup jobs, firmware updates, disk health and capacity planning. Coordinate with ISPs, landlords, contractors and hardware vendors for installations, faults, moves and office changes. Contribute to infrastructure projects — office fit-outs and relocations, network refreshes, storage and backup expansion, and group rollouts landing in Malta. Security, compliance and quality Apply group security baselines on endpoints and network devices: patching, disk encryption, endpoint protection, MFA and access control. Support access reviews, asset audits and evidence-gathering for internal and regulatory compliance requirements. Act as first responder for security alerts affecting Malta users and devices, escalating to the Security Operations team as required. Follow and help improve change, incident and problem management practices, keeping records complete and current. Requirements 3–5 years of experience in an IT operations, IT support or systems/network administration role, ideally in a multi-site or international organisation. Strong working knowledge of Microsoft 365 administration (Entra ID, Exchange Online, SharePoint/OneDrive, Teams) and endpoint management (Intune or equivalent MDM). Solid practical networking skills: TCP/IP, DNS, DHCP, VLANs, routing and switching, Wi-Fi design and troubleshooting, firewalls and VPNs. Hands-on experience with enterprise vendors such as Ubiquiti/UniFi, Cisco Meraki, Fortinet or similar. Experience administering Windows Server and Linux systems, including backups, patching and monitoring. Comfortable with hands-on hardware work: racking and stacking, structured cabling, patch panels, UPS and server-room housekeeping. Competent with endpoint platforms in a mixed estate — Windows and macOS — and with standard helpdesk/ticketing tooling. Methodical troubleshooter with a strong ownership mentality: you follow issues through to resolution and document what you did. Strong written and spoken English. Willing to provide occasional out-of-hours support for planned maintenance, incidents and major company events. Nice to have Relevant certifications (Microsoft, Cisco, CompTIA, Ubiquiti or similar). Scripting and automation experience (PowerShell, Bash, Python) and exposure to IaC/configuration management. Experience with Cloudflare, Zero Trust, SaaS management and identity automation. Familiarity with NAS/SAN, virtualisation (VMware, Proxmox, Hyper-V) and backup solutions. Experience supporting AV and live-event technology. Awareness of ISO 27001, GDPR and gaming-regulatory requirements. Experience in iGaming, media or events is a plus.