IT Operations Engineer I

Job description

##### **Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.** **‍** **We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.** We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us! ### The Impact You’ll Make: - Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams - Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions - Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed - Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud - Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team - Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business - Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration - Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up - Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues - Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery - Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices - Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice - Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure - Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs - Help document and improve IT policies, procedures, and processes across systems - Help research, evaluate, and test new products, services, and automation ideas for the business - Support inventory management, budget tracking, and vendor relationships ### What You’ll Bring to Us: - 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count) - Experience or solid working knowledge of supporting Windows and macOS devices - Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn - An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills) - A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus - Exposure to Google Workspace administration is an advantage - Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage - Familiarity with SharePoint is an advantage - Any exposure to on-premises to cloud migration projects is a plus - Familiarity with Atlassian products such as Jira and Confluence is an advantage - Experience working with IT support tickets against SLAs and KPIs - Awareness of IT security tools such as firewalls, EDR, and MDM - Comfortable working with remote and international teams - Good written and spoken communication skills in English - Ability to multitask and prioritise in a fast-moving, dynamic environment - A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies ### What we'll offer you: - High visibility roles with a tremendous amount of growth potential - Wide and varied Learning & Development resources and culture that supports it - Global team and cross-company collaboration unlike anywhere else! - Amazing people to work with!!! - Hybrid working model & good work-life balance - Beautiful office with a view near the train station - Work next to our best friends on 4 (Dogs friendly), but also a friendly environment for those who don’t appreciate the furry walkers - Subsidized meal - Events, treats, and fun office experience ##### There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid. ##### Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI [here](https://www.innovid.com/diversity-equity-inclusion/). ##### If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, [click here](https://cdn.prod.website-files.com/66b3742708fa503f625d311d/675c6ef2142d293f049c6df5_Innovid%20CCPA%20%26%20GDPR%20Applicant%20notifications.pdf) to understand how Innovid processes your personal information and how you can exercise your rights. *We have received reports of individuals posing as Innovid representatives and authorizing work for freelancers. As part of the scam, the freelancers are asked to pay for money transfers before receiving compensation for their work. Please do not engage with anyone on social media or via telegram offering consulting work from Innovid. Carefully check the email address of any solicitor. Non-Innovid email addresses (such as Gmail, Yahoo, etc.) should be ignored. To validate that an offer from our company is legitimate, please contact us at* [Info@Innovid.com](mailto:Info@Innovid.com)