IT Operations, Infrastructure & Cybersecurity Lead / IT 架構與資安專案經理

Job description

The IT Operations, Infrastructure & Cybersecurity Lead is a senior operational lead responsible for ensuring the total reliability, availability, security, and performance of Veolia Taiwan’s technology environment. As the primary owner of "Delivery & Reliability" and "Cybersecurity & IT/OT Compliance", this role provides the foundational infrastructure and hosting perimeters that power all core enterprise systems as well as local Data and AI initiatives. 【Key Responsibilities】 Foundational Infrastructure for Enterprise, Data & AI: Manage and maintain cloud environments (AWS and GCP), server instances, database hosting, and storage layers supporting core enterprise applications, the Central Data Platform, and AI processing. Oversee hardware and network connectivity for operational environments, including plant network switches and data connectors. Ensure 99.9% network availability across corporate offices and plant sites, managing routers, firewalls, VPNs, and SD-WAN architectures. IT/OT Cybersecurity & Governance: Act as the local point of contact for Group and Asia Cybersecurity, enforcing global security frameworks, access policies, and encryption standards across IT and OT networks. Monitor vulnerability dashboards, coordinate patch management, and ensure security issues are remediated within agreed Service Level Agreements (SLAs). Promote cybersecurity awareness across the organization and maintain audit readiness to ensure zero critical gaps during security audits. Define, document, and regularly test Disaster Recovery (DRP) and Business Continuity Plans (BCP) in coordination with plant management. Endpoint & Asset Lifecycle Management: Oversee the procurement, configuration, deployment, and decommissioning of all endpoint hardware (laptops, mobile devices, and office peripherals). Maintain Mobile Device Management (MDM) solutions to enforce device encryption, security policies, and Multi-Factor Authentication (MFA). Third-Party Supplier & Helpdesk Supervision: Manage external IT support suppliers, supervising their daily deliverables, tracking ticket queues, and enforcing SLA targets. Serve as the Tier 2/Tier 3 escalation contact for major IT outages or complex technical incidents that exceed vendor scope, ensuring fast resolution and root-cause analysis. 【Required Qualifications】 8+ years of progressive, hands-on experience in IT Infrastructure, System Administration, Network Engineering, IT Operations, and Cybersecurity. Deep proficiency in managing cloud environments (AWS / GCP), virtual servers, database administration (SQL), and network architecture (firewalls, VLANs, VPNs, OT network segmentation). Strong working knowledge of cybersecurity standards (ISO 27001, NIST, or Group corporate security frameworks), endpoint security tools, and vulnerability management platforms. Advanced knowledge of Windows/Mac/Linux environments, Google Workspace administration, Active Directory/IAM, and MDM solutions. Proven ability to manage third-party service providers, contract deliverables, and ITIL-aligned service management metrics. Professional working proficiency in Mandarin Chinese and intermediate-to-advanced technical English (essential for regional security reporting and infrastructure alignments). 【Skills & Personal Attributes】 Reliability & Stability First: A methodical, process-oriented mindset dedicated to operational uptime, system health, and proactive risk reduction. Structured Governance: Prefers clear procedures, documented runbooks, and disciplined vendor supervision over erratic ad-hoc troubleshooting. Enabler of Data & AI: Takes pride in building and maintaining the high-performance hardware, network, and cloud foundation that allows the rest of the team to innovate safely. Focus & Autonomy: Designed with zero direct employee-management duties, allowing deep focus on steady-state IT infrastructure, vendor SLA supervision, and cybersecurity compliance at a manageable, predictable pace. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. 【About Veolia Group】 Veolia Group is a French-listed multinational and the world leader in environmental services. As a Fortune Global 500 company, we aim to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions for water, waste, and energy management. 【Veolia in Taiwan】 Veolia has been present in Taiwan for over 30 years with significant investments. We are currently rolling out a large-scale CAPEX program to expand our local footprint, focusing on soil remediation, resource recovery, wastewater revitalization, and hazardous waste management.