IT Operations Manager

Job description

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most. Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere. **Our Mission** Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. **Role Overview** Frontera is hiring an **IT Operations Manager** to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself. We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth. **What You'll Own** - Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day - Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates - Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime - Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day - Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line - Oversee laptop and device provisioning for clinic and staff use - Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget - Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike **Qualifications** - 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue - Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them - Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget - Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself **Preferred** - Has supported IT at a company shipping both hardware and software - Healthcare or another regulated-industry environment - Startup or fast-growth company experience, where you had to build process without much existing infrastructure We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year. Annual Salary $120,000—$155,000 USD **Why Frontera?** - Opportunity to be at the forefront of innovation in pediatric healthcare. - Work on challenging and impactful projects that leverage cutting-edge technologies. - Collaborate with a talented and passionate team in a fast-paced and dynamic environment. - Make a real difference in the lives of children and families in rural communities. - Competitive salary and benefits package. **Our Denver Office & Perks** - Dog-friendly office. - Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners. - Robust snack program and great coffee options (including cappuccino machine and cold brew cans). - Regular team events and low-key socials. - Up to $150/month commuter stipend, discounted nearby parking, and a discounted Colorado Athletic Club membership. - Thoughtfully designed space for focus, collaboration, and connection. - Competitive health benefits, stock options, 401(k), and generous PTO. **Join us in building the future of behavioral healthcare!**