IT Operations Manager

Job description

# IT Operations Manager > Proactive Talent Solutions · Riviere des Anguilles, Mauritius · Full-time · Posted 2026-06-25 **Workplace:** on_site ## Description Our client, a life science organisation, located in the south of the island is looking for an **IT Operations Manager.** **List of duties** **1\. Operational Excellence & Run Management** - Ensure high availability and reliability of all IT infrastructure and network systems. - Own incident management, root cause analysis, and post-incident review processes. - Define, monitor, and report on operational KPIs and service performance metrics. - Maintain up-to-date documentation, policies, and infrastructure governance artefacts. - Drive standardisation of operational procedures across the technical team. **2\. Infrastructure & Cloud Administration** - Oversee Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365. - Manage and evolve Azure cloud environment (hybrid infrastructure). - Supervise virtualisation, backup, and disaster recovery processes. - Ensure network security: LAN/WAN, firewall, VPN, segmentation. - Continuously optimise infrastructure performance and capacity. - Oversee cybersecurity monitoring, vulnerability management, and patching cycles. **3\. Leadership & Team Management** - Lead, supervise, and develop a team of 5 including Network Administrator, System and Network Support and ICT Technicians. - Foster accountability, ownership, and a continuous improvement mindset. - Conduct structured performance and development reviews in alignment with HR. - Lead effectively within a multicultural, experienced team environment. - Identify skills gaps within the team and propose targeted development interventions. **4\. Corporate Alignment & Stakeholder Management** - Collaborate with external technical partners and service providers. - Translate strategic IT objectives into practical operational actions and team priorities. - Ensure audit readiness, regulatory compliance, and timely reporting to the Executive Committee as required. ## Requirements **Requirements:** - Bachelor's degree in IT, Computer Science, Information Systems, or equivalent. - Relevant postgraduate qualification or executive education is an advantage. - Other IT certifications/qualifications requirements to be further discussed at interview stage. Candidates are encouraged to share all their IT certifications in their CV submission. - 5 -7+ years in IT infrastructure and network operations. - Minimum 2 years in a team leadership and experience managing hybrid infrastructure (cloud + on-premise). **We reserve the right:** - **To call only the shortlisted candidates for interview.** - **Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.** ## Apply [Apply at Proactive Talent Solutions](https://apply.workable.com/proactive-talent-solutions/j/3235DD6598/apply) --- Powered by [Workable](https://www.workable.com)