IT Operations Practitioner

Job description

Role:- IT Operations Practitioner Qualifications and experience necessary: · Degree in Computer Science (or equivalent) · Minimum 3 years’ experience in an IT Application Support/Maintenance or Development environment · Strong analytical skills · Ability to multi-task in a fast paced environment RESPONSIBILITIES: · Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements · Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual · Provide permanent fixes to defects that are identified in the application · Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements · Facilitate outage investigation/restoration of service to Production Environment. Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service. · Work with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software · Participate in Production Operations Support including Application Monitoring, Maintenance and Restoration activities · Establish and practice business continuity and disaster recovery procedures to ensure recovery capability SKILLS REQUIRED: Mandatory: · Java / J2EE · Java Script · Web Application Framework ( preferably SPRING) · Web services ( SOAP, XML) · UNIX · Weblogic server · PL/SQL / Stored Procedure · Oracle DB (Working Knowledge) Other Preferences · Informatica · Crystal Report · Build Forge ( Scheduling application) All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm). Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.