IT Operations & Security Specialist

Job description

## About PointFive PointFive is the AI Efficiency OS. From the cloud to the coding agent, we're the only platform that manages AI spend everywhere it happens. Engineering and FinOps teams use PointFive to make their organizations more efficient and their cloud and AI more effective. We don't just show what you spend. We show what you're wasting, and we fix it autonomously. NuBank saw ROI in 10 days. Customers average 1,200%+ ROI and a 4.9 rating on G2. Founded by the team behind IntSights (acquired by Rapid7), PointFive recently closed a $60M Series B led by Accel, with participation from Entrée Capital and Salesforce Ventures. We are looking for an **IT Operations & Security Specialist** to join our IT & Security team. In this role, IT operations will be your primary domain - keeping our global infrastructure running, employees productive, and office environments stable across Israel, Europe, and the United States. As a natural extension of this ownership, you will also contribute to our security posture through endpoint health monitoring, SaaS risk assessments, access governance, and customer-facing security reviews. **Location:** Tel Aviv (Hybrid – High Office Presence) **Employment Type:** Full-time ## **Key Responsibilities** **IT Operations** - Deliver Tier 1 and Tier 2 global technical support on a shifted schedule, ensuring seamless coverage for employees across Tel Aviv, Europe, and the US. - Own the full employee onboarding and offboarding lifecycle - from device provisioning and access activation to secure asset retrieval and access revocation upon departure. - Administer the full identity lifecycle across our core SaaS stack (Okta, Google Workspace), enforcing role-based access controls, executing automated provisioning flows, and maintaining license hygiene. - Manage the complete global hardware lifecycle and asset register, from shipping logistics through to secure offboarding and accurate inventory tracking. - Own and maintain the full office infrastructure environment - including enterprise network infrastructure (firewalls, managed switches, and wireless access points), physical security systems (surveillance cameras and access control), and all associated cabling and hardware, ensuring a stable, secure, and well-organized office at all times. - Manage the office multimedia and conferencing environment, including AV and Video Conference hardware, to support a high-quality hybrid meeting experience. **Security & Compliance** - Execute customer-facing security questionnaires and vendor assessments, serving as the operational point of contact for sales-driven security reviews. - Monitor and maintain endpoint health across our EDR (CrowdStrike) and MDM (JumpCloud) environments - flagging and remediating non-compliant or unpatched devices. - Conduct security risk assessments on new SaaS applications, and support SOC2 / ISO 27001 compliance initiatives and audits. ## **Qualifications & Skills** **Required** - **Experience & Technical Proficiency:** 3–5 years in IT Operations or Systems Administration within a global high-tech environment, with deep hands-on expertise in troubleshooting, configuring, and deploying macOS and Linux systems. Comfortable with the physical demands of IT work - office setups, cabling, monitor installation, and hardware inventory management. - **Onboarding & Offboarding:** Proven experience managing the full IT employee lifecycle - pre-configured device provisioning for new hires, identity and access setup across core SaaS platforms, and secure, timely access revocation and asset retrieval upon offboarding. - **Systems Administration:** Proven experience managing device fleets via enterprise MDM platforms (JumpCloud, Jamf) and administering IAM/SSO platforms (Okta, Google Workspace). - **Network Administration:** Solid understanding of enterprise networking concepts (TCP/IP, DNS, DHCP, VLANs, firewall policies) with hands-on experience deploying and managing physical network infrastructure - firewalls, managed switches, and wireless access points. Experience with Cisco Meraki is a strong advantage. - **Security Operations:** Hands-on experience in security operations, including active management of enterprise EDR tooling such as CrowdStrike Falcon - host management, grouping, and agent health. - **Operational Flexibility:** Ability to work a shifted schedule to provide dedicated overlap with US business hours. - **Communication:** Fluent English (written and verbal) is mandatory, with a service-oriented mindset for supporting global employees and vendors. **Preferred (Nice-to-Have)** - **SecOps & Compliance Exposure:** Prior experience with Customer Security Questionnaires, SOC2 / ISO 27001 audits, or vendor risk assessments. - **Multimedia & AV:** Hands-on experience with hardware in Zoom Rooms environments. - **Automation:** Experience with low-code tools ([](http://Make.com), n8n) or basic scripting (Bash/Zsh). ## **Who You Are** - **Service-First:** Your internal customers are employees across three regions - Israel, Europe, and the United States. You treat every request with the same professionalism and urgency you'd expect from an external service provider. - **Clear Communicator:** You work fluidly across cultures and time zones. Your written and verbal English is sharp, and you know how to translate technical issues into clear, human language. - **Methodical & Accountable:** You rely on structured processes and documentation. Every asset, access request, and security finding is logged, tracked, and resolved. - **Proactive Owner:** You identify gaps before they become incidents — whether it's a missing asset, an unpatched endpoint, or an overdue questionnaire. You own it and close it. Equal Opportunity Statement PointFive is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds, experiences, and perspectives to apply.