IT Operations Specialist

**The world still has coverage blind spots. You could help eliminate them at Skylo.** Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it. Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started. At the heart of it all is Skylo's commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It's the infrastructure that makes true anywhere, anytime connectivity possible. When you join Skylo, you'll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world's most remote places. **This is a rare chance to work on technology that matters, at a company that's already proving it works** *This role is based in Espoo, Finland, one of Skylo's core engineering hubs and fastest-growing sites. You'll work onsite three days a week as part of a team that's scaling quickly.* ## **Summary Of How You Will Impact Skylo** As the **IT operations Specialist**, you will be responsible for architecting, scaling, and maintaining Skylo's internal IT infrastructure, corporate networks, and employee productivity tools. You will act as a senior technical anchor—bridging day-to-day corporate IT operations with the advanced needs of our cross-continental engineering and operations teams. The ideal candidate possesses deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking, along with a forward-thinking mindset that leans heavily into automation and AI tools. ## **How You Will Contribute** - **Infrastructure & Cloud Operations:** Work with India and Finland IT team to Own, monitor, and scale Skylo's global IT footprint across offices in the US, Finland, and India. Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom). - **Identity & Fleet Management:** Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta). Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune). - **Enterprise Networking:** Implement and maintain robust, high-performance corporate office network infrastructure. Ensure maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments. - **Security & Compliance Collaboration:** Partner closely with our InfoSec and Network Engineering teams to enforce rigid security frameworks. Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001. - **Automation & AI Integration:** Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools. - **Tier 3 Support Escalation:** Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership. ## **What We Look For** - **Education:** Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience). - **Experience:** experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environments. - **Environment Expertise:** Strong knowledge of operating systems (Windows, macOS, Linux) office productivity,Google Workspace, Okta, Jira/Confluence, Slack, Office 365 and IT Asset Management - **3 plus years** in IT Service Desk / IT Technical Support with escalation handling experience. - **Networking Foundations:** Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting),Familiarity with network protocols, firewalls, and VPN technologies. - **Execution & Drive:** The ability to work efficiently with minimal oversight in a fast-paced, high-accountability environment. **Nice-to-Haves** - Relevant industry certifications (e.g., Okta Certified Administrator, Jamf Certified Admin, CCNA, or AWS/GCP Cloud Practitioner). - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. ## **What We Offer** This is a once-in-a-lifetime opportunity to help build and run the world's first commercial, live direct-to-device satellite network. You'll work alongside a world-class team spanning software, hardware, chipsets, telecom, satellite, and network virtualization, some of the most sought-after expertise in the industry. And you'll do it inside a culture that's open, transparent, and inclusive, shaped by the best of Silicon Valley, Nordic, and South Asian ways of working. With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: - Competitive compensation packages - Occupational Healthcare and Health and Life Insurance - E-passi including, wellness, culture, lunch and commuting benefit - Phone & Internet allowance - Individual learning & development budget for further personal and professional development ## **Ready To Join Us?** Apply now and a member of our recruiting team will be in touch. We review applications on an ongoing basis, so we encourage you to apply early. Our process includes an initial call with a recruiter, a take-home assignment, and two interviews with different team members. **Still have questions?** Teea Salomaa, our Senior Recruiter, has answers. Say hello at . ## **EEO Statement** Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.