IT Operations Specialist

Job description

**About the role:** We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely. **Responsibilities:** - Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed - Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time - Manage company software, subscriptions, licenses, and user accounts - Maintain accurate access records and regularly review permissions - Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues - Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews - Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements - Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions - Document key IT processes and procedures - Track IT requests and ensure issues are followed up and resolved in a timely manner - Identify IT or security risks and escalate them when needed - Support basic system integrations and automation - Maintain visibility over access, licenses, IT issues, and key security risks **Requirements:** - 2–4 years of experience in IT support, IT operations, systems administration, or a similar role - Experience working with Google Workspace and/or Microsoft 365 - Experience managing user access, SaaS applications, software licenses, and company devices - Good understanding of basic IT security principles, including MFA, access controls, and permissions - Experience supporting both technical and non-technical employees - Fluency in English and Russian required - Must be based in and able to work from our Dubai office - Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills