IT Operations Specialist

Job description

**Who we are** Atoms is building the machines that power the next era of progress. Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that. Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive. This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale. We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life. If you want to work on hard problems with real-world impact, join us. **What you’ll do** - **Be the Face of IT in SP:** Represent IT for the Sao Paulo office, ensuring the local "User Experience" is top-tier by managing high-tech conference rooms and daily office tech needs. - **Support a Global Workforce:** Manage first-level requests via service desk tickets, calls, and Slack, participating in a global rotation to support users. - **Lifecycle & Asset Management:** Procure, configure, and deploy workstations; handle everything from initial onboarding/training to hardware repairs and replacements. - **Administer Modern Tech:** Perform basic administration for a high-growth SaaS stack, including Google Workspace, O365, Zoom, Slack, Jira, and Confluence. - **Local Subject Matter Expert:** Take ownership of Brazil-specific software and financial systems, ensuring regional compliance and functionality. - **Secure the Environment:** Implement and monitor security measures, including MDM, EDR, and certificates, to keep our global assets safe. - **Build the Blueprint:** Proactively document support activities, hardware failures, and installations to help us scale our IT processes as we grow. ### **What we’re looking for** - **The "Initiator" Mindset:** We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual. - **Communication Mastery:** Strong verbal and written communication skills in both **Portuguese and English (C1)** are essential for supporting our global team. - **Technical Foundation:** 1 to 3 years of experience in IT Operations or Support. A technical or bachelor’s degree is preferred. - **AV & Connectivity Savvy:** Experience (or a strong interest) in managing bandwidth, networking (LAN/WiFi), and conferencing systems to ensure seamless remote collaboration. - **Future-Focused:** You are well-versed in (or eager to master) **AI and Prompt Engineering** to increase efficiency. - **Personable & Proactive:** You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues. **Why join us** At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow. **What else you need to know** This role is based in our São Paulooffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week. **Ready to join us as we serve those who serve others?** *#LI-Onsite*