IT Operations Specialist - Prague

Job description

About Vilgain We are Vilgain — on a mission to change how people think about food. With 300+ people across EU, UK and US, we develop high-quality, minimally processed products that make uncompromising nutrition accessible. Everything we do is driven by our values: leading by example, striving for excellence, creating outstanding products, and taking care of our customers and team. Learn more about our story and join us on our journey. About the Role As IT OPS Specialist, you'll be the person on the ground: the first line of support for our colleagues across Vilgain, the owner of device reliability and the one who keeps our network infrastructure running smoothly. This isn't a role for someone who waits to be told what to do. We're looking for someone who sees a problem and fixes it — before it becomes someone else's emergency. What you will do (Responsibilities) Provide end-to-end IT support: installation and setup of PCs, laptops, projectors, and streaming devices across Vilgain locations. Oversee and maintain warehouse and retail devices — printers, scanners, and endpoint hardware — to ensure reliable daily operations. Administer and maintain systems across Windows, Linux, and Android environments. Set up and maintain VoIP phones across the organisation. Write clear technical documentation and user manuals; communicate and coordinate with hardware and software vendors. Support colleagues at Prague offices and stores when needed. What we are looking for (Requirements) At least 1 year of experience in an IT support or IT operations role. Advanced knowledge of Windows, Android, MS Office, and G-Suite. Solid understanding of networking technologies — configuration, monitoring, and troubleshooting. Hands-on experience with hardware diagnostics and repair — field work, not just helpdesk. Strong ownership mindset — you make decisions independently, take responsibility, and proactively improve processes. Patient and empathetic communicator — able to support non-technical colleagues clearly and calmly. Fluent Czech for daily communication; advanced English for technical documentation and vendor communication. Resilient and flexible — able to prioritise in a fast-moving environment and available to assist outside standard hours when critical issues arise. What's in it for you Product: Europe's fastest-growing food brands that change how people think about food. Growth: We work in a fast-paced, transparent, and no-nonsense environment that supports professional growth and focuses on outcomes. Flexibility: Flexible working hours and a hybrid setup that supports autonomy and work-life balance. Team: Close collaboration with a tight, global team that's hands-on and gets things done. Benefits: Competitive compensation, plus monthly credits and employee discounts on Vilgain products.