IT Operations Support

**Are you ready to unlock intelligence?** If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. **About the Role:** Kong's Milan office is growing fast — from a handful of people to dozens across engineering, R&D, and operations — and this role is what keeps it running day to day. - You'll be the hands-on IT presence on the ground: setting up a new hire's laptop before their first day, keeping Wi-Fi and access working without drama, and being the first call when something breaks - You'll report to the IT Director, who leads IT Operations globally, and join a small, distributed team that's covering EMEA, India and Americas - You will be the only one physically in Milan, which means real ownership over how the office runs - This role sits at the intersection of IT support, systems administration, and light security operations — comfortable with a help-desk ticket one hour and a firewall or DNS issue the next **What You’ll Do:** - Own day-to-day IT support for the Milan office: device lifecycle (order, ship, enroll, retire), - Zoom room/AV setup, and hands-on troubleshooting across Mac, Windows and mobile. - Administer core tools — Okta, Google Workspace, Slack, Zoom — handling onboarding/offboarding, access, licensing and security settings. - Manage endpoints via MDM (Intune or similar) and keep an eye on endpoint security (CrowdStrike or equivalent EDR). - Get hands-on with network and infrastructure basics — firewall, Wi-Fi, DNS — so we're not dependent on outside vendors when something goes down. - Work tickets in our ITSM tool (Freshservice/ServiceNow-style), prioritizing by real business impact and keeping SLAs tight. **What You’ll Bring:** - 3+ years in IT support/operations; - Hands-on Okta, Google Workspace, Slack, Zoom; solid MDM experience (Iru is great — Intune/Jamf also fine); - Genuine network/systems admin exposure (Wi-Fi, firewall, DNS); - ITSM ticketing experience; - Fluent professional English. Nice-to-have: Okta/Jamf-style certifications; experience automating recurring ticket workflows to cut down manual work. #LI-EA1 **About Kong:** Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [](http://www.konghq.com).