IT Operations Technician

Job description

About The Role We are seeking a Sr. IT Operations Technician to provide day-to-day technical support to end-users via phone, remote access, and desk-side suppor t, while also supporting the growth and coordination of the local Taiwan IT support team. This role will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers, cellphones, and peripherals. They must also have the ability of resolving problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support. What You Will Do Lead, guide, and support a small team of IT technicians, including daily coordination, task prioritization, and technical guidance. Act as the local point of contact for site IT support matters and help coordinate support activities for the Taiwan office. Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products such as Office365, Teams, etc. Assist end-users with basic computing and telecommunication issues and questions. Perform regular computer image, upgrades and ensure systems remain updated, which includes peripherals, software, and drivers. Perform new hire process (account, hardware, installation, training, etc.) as well as termination process. Coordinate timely repair of computer equipment. Perform IT equipment refresh lifecycle management. Provide support, installation, test, and upgrade of software applications including MS Windows, Outlook, MS Office etc. Work with Cyber Security team to review and react to any malware/virus/vulnerability risks. Support patching and security update on workstations. Maintain an inventory of IT hardware and software assets. Receive, deliver, and keep records of IT equipment/asset. Ensure all incident/problem tickets/service requests are closed within their established guidelines and SLA. Research, evaluate and analyze end-user operations and support processes, and make recommendations to management on methods for optimizing and improving overall customer experience. Create knowledge articles and update process documents. Administration of the desktop management infrastructure with strong Windows skills. Be engaged with local service providers and IT suppliers to ensure best possible services. Work with Systems/Network/Security/Application/PMO teams and support IT infrastructure activities including but not limited IT facilities, application servers, security agents, etc. Perform projects and miscellaneous duties as requested and interact with different IT functional towers globally to address and implement IT needs for the site. Proactively update status on reports for senior management, be collaborative, flexible, and adaptable in a team environment as well as independently. Meet and communicate with users, solve issues in a positive and efficient manner. What You Bring Minimum qualifications: Associate’s degree in a related technical discipline, or the equivalent combination of education, technical certifications, training and/or work experience Proficiency in English and Chinese. At least 8 years of working experience in IT support, desktop support, helpdesk, infrastructure support, or a related technical support role. Ability to lead or support a small team of technicians in a hands-on technical environment. Experience with the following technologies is preferred: 8 + years working in a helpdesk or desktop support environment. Microsoft Windows Image Deployment experience. Experience with a ticketing system. Experience using some type of remote desktop support tool. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with TCPIP and VoIP is a plus. Excellent logical analysis and troubleshooting ability. Ability to learn new technical concepts quickly and readily. Ability to multitask, teamwork, self-starter, Strong interpersonal skills. Solid problem-solving abilities. Respect for client property, workspace, privacy, security measures and best-practices . About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.