IT Placement- Field Support Opportunities 2027

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team We have (12 month) year-in-industry placement opportunities starting in summer 2027 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you. Programme Highlights • Hands-on experience as part of an Agile technology team. • Mentorship and support from senior leaders and technical experts. • Opportunities to work with modern and innovative technologies. • Exposure to real business challenges and customer focused solutions. • Structured learning and development opportunities. • Opportunities to develop your technical, professional and leadership capabilities. • A collaborative and inclusive working environment. Please note we have one position available in our Belfast office and one position in our Derry/Londonderry Office. Key responsibilities: Optimise employee satisfaction by providing a support service experience that employees find welcoming and appealing Deliver support services that employees are eager to use - support includes personalised configuration, troubleshooting, problem resolution and proactive technical advice Support mobility devices such as company mobile phones (Android, iOS), iPad Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations Provide personalised incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status. Applicants should have knowledge of, and keen interest in, IT Infrastructure to include: PC – Windows and Apple Mac Mobile phone – Android/iOS/Windows Conferencing – video/audio with emphasis on Zoom and Microsoft Teams Collaboration tools – Teams, SharePoint Online Possess strong communication and interpersonal skills Essential Skills: All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy Expecting to complete your second year of a computing-related degree course by the end of June 2027 (or the third year for relevant IT degrees). You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application. As part of this role, you will be required to be in your assigned Office 5 days a week. Desirable Skills: A clean driving license and access to a vehicle. When completing your application, please ensure to add which office you would like to be allocated to. Supervisory Responsibilities: This job does not have supervisory duties. Job Posting End Date: Tuesday 20th October [11:59PM] #LI-PB2 Skills Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey. We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work scheme Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.