IT POS & Infrastructure Specialist

Job description

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence. Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences. We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation. Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve. Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together. Purpose of the Role To provide IT infrastructure, POS, and end-user support for Avolta's operations in Japan, ensuring reliable, secure, and efficient technology services for both store-based (front-office) and corporate (back-office) employees. The role partners with local operations, regional IT teams, and external vendors to support business continuity, deliver technology projects, maintain IT assets and systems, and ensure compliance with global IT standards and policies. Key Responsibilities Implement and integrate POS systems for F&B outlets, ensuring reliable connectivity, data synchronization between store locations and back office (BOH), and compliance with local and global security standards. Implement, manage, and configure office IT infrastructure, including networks, internet connectivity, office applications, IP phone systems, and office equipment (e.g., computers, printers, and peripherals). Work with regional and global IT teams to support help desk operations for back office and store locations, providing troubleshooting, user support, and maintenance for hardware, software, and connectivity issues. Oversee software management, including procurement, licensing, updates, and integration of core business applications (e.g., HRIS). Implement global IT policies, disaster recovery plans, and user training programs to promote efficient and secure use of technology. Manage local IT assets, including procurement, inventory management, and software/hardware license renewals. Liaise with external vendors and coordinate with internal IT teams on incident resolution and IT project deployments. Coordinate with vendors and service providers for IT procurement activities. Support local Operations leadership on IT requirements and report to the APAC IT Head on global/regional technology alignment, performance metrics, and strategic initiatives. Maintain IT documentation, procedures, standards, and system configurations. Perform other ad hoc duties and assignments as required. Requirements Tertiary qualification in Computer Science, Information Systems, Information Technology, or a related discipline. Minimum 2 years of relevant experience in a technical support or IT infrastructure support role. Prior POS experience within retail or F&B environments is highly preferred. Customer-service oriented with a positive attitude and strong teamwork skills. Strong communication skills with fluency in Japanese and the ability to communicate effectively in English. Due to certain email system settings, some of our messages may occasionally land in your junk or spam folder. To ensure you don’t miss any important updates regarding your application, please check these folders regularly and mark our emails as ‘Not Spam’ if needed. We look forward to connecting with you soon!